Key Accomplishments

• Audited technologies and centralized support: Assessed current technologies for recruitment and retention, evaluating usage, functionality, ROI and the student experience, while establishing a centralized team to support tech implementations and consistency across the University.
   
• Streamlined student communications: Introduced case management software and launched the Slate admissions application, CRM and applicant portal, consolidating interactions into a single stream and significantly improving communication, event registration and the overall application process.
   
• Improved quality and access to data: Created new curriculum codes, recoded programs, updated university systems and established a data literacy program to enhance our data’s quality, while implementing a data lake and admissions dashboard to easily track student behavior.