Steps to add “Mobile Phone SMS Text” and “Phone Call”

Once you start the process of configuring the Microsoft Authenticator App, do not use your browser's "Back" button. If you need to stop configuration for any reason, use the “Back” buttons included as part of the configuration process to return to the "Security info" screen.

1. Navigate to the MFA Setup Page and sign in.

2. Click on the "Add method" button.

Security Info screen

 

3. Choose "Phone," then click "Add."

Choose "Phone" in dropdown

 

4. Verify your phone number’s country or region code, enter the phone number that you would like to configure, and select if you want to receive SMS texts or phone calls to that number. Then click “Next.”

Provide phone information

 

5. Based on your choice above, you will either receive an SMS text message or a phone call to the number configured.  

  • If you chose “Call me” above, answer the call you receive and follow the instructions provided in the call to verify your phone number.  
  • If you chose “Text me a code,” you will receive a 6-digit code. Enter that code and click “Next.” If you do not receive the text, review the number you provided, and if it is correct, click “Resend code” to request a new message be sent.

Verify your phone number

 

6. If configuration succeeds, you will receive a success message. Click “Done” to finalize your configuration changes.

Phone number verification confirmation screen