Some users have noticed better Banner 9 performance by using any of these tips:
Use Google Chrome
Banner 9 is compatible with many browsers but testing by Ellucian and other universities has shown that Banner 9 runs noticeably faster in Chrome.
Use Private Browsing
To mitigate Banner 9 issues that can be caused by browser caching, you can run Banner 9 in private browsing. In Chrome, this is referred to as an Incognito window.
- Open Google Chrome
- Open the Chrome menu (it’s a little button at the top right of the screen, directly next to the address bar, and has three vertical dots)
- Click New Incognito Window
- For testing, in the address bar, enter flashline-qa.kent.edu
Or for Production, in the address bar, enter flashline.kent.edu
Run Separate Sessions in Windows, Not Tabs
- If you commonly have more than one active Banner 9 session, it is recommended that you run these in separate Chrome windows.
- Running sessions in multiple tabs within the same window tends to cause odd behavior if one session times out while another is in use.
Close Your Browser
It is important that every time you are finished with Banner 9, close the browser window, even if you are using an Incognito window. At the minimum, you should close your Banner browser window at the end of every work day.