Image
Male student in communal room with glass walls and bright blue and red carpet

Digital Storage Changes

Kent State University is dedicated to keeping your digital tools running smoothly and securely. We know that email and storage services are particularly important in your daily work. Therefore, to support a smooth transition and minimize disruptions, we want to make you aware of upcoming changes with these services and how they may affect you.

Our providers have recently updated the way in which they determine how much total storage is granted to universities. In response, the university is implementing changes that will impact users in varying degrees to ensure the sustainability of digital resources for actively enrolled students.
 

What is Changing?

  • The university will maintain FlashLine access, email, Google Drive and Microsoft accounts for graduating students for two years after graduation. After two years, access to these services will be retired and data stored in Google and Microsoft will be removed.

  • For alumni who graduated and students who stopped pursuing coursework before October 14, 2023: Access to FlashLine, email, Google Drive, and Microsoft services will be deactivated on October 14, 2025 and the associated data stored on these platforms removed. You are encouraged to use the information on this and connected pages to back up anything important or migrate your data to a non kent.edu service. 

  • Google Photos will be disabled for all remaining kent.edu users on January 31, 2026.
     

What do I Need to Do?

Next steps are dependent on your current role at the university. Please choose one of the three options below for specific guidance. 
 

Next Steps for Alumni who Graduated before 10/14/23
Next Steps for current staff and faculty
Next Steps for Current Students and Recent Alumni

Frequently Asked Questions

My Kent State account is my only email account. What should I do?

If you do not have a personal account, any of the providers below offer free email services. *This list is for informational purposes only; Kent State University does not recommend or endorse any specific email service.

What should I do to ensure I don't lose any important emails?

We recommend taking these steps:

  • Backup: Save important emails – forward to your new address or save elsewhere
  • Update Contacts: Inform contacts of your new email
  • Download Contacts: Microsoft offers instructions on downloading your contacts list (link is external). Google also explains how to download your contacts.
  • Transfer Subscriptions: Update email addresses for subscriptions
  • Notify Services: Update accounts tied to your Kent State email
  • Update Profiles: If you use your Kent State address for social media and online profiles, update them
  • Check Payments: Update email for subscriptions that use your Kent State address. 
How do I inform regular senders that this account is closing?

Review the sender addresses in your kent.edu inbox. To maintain contact after the account is closed, send a message containing a personal email address.

I have third party accounts and services (Amazon, iTunes) tied to my @kent.edu address!  What do I do?

You will need to change the primary email from a kent.edu address to a personal address with each provider. 

How will Kent State contact me now?

Please update all of your preferred contact information with Kent State Alumni via the Update Your Information form.

How do I request a transcript if I can't sign into FlashLine?

Kent State University has partnered with Parchment to provide official, certified, electronic transcripts. This service does not require access to FlashLine. 

© 2025 Kent State University All rights reserved.