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Coaching Employee Performance

In this program the facilitator provides a practice-based approach to assist participants in learning coaching skills. The focus is on techniques for coaching soft skills competencies.

  • Understand the Guidelines for Coaching Performance
  • Develop a Plan for Coaching Performance
  • Turn Vague Attitude-laden Descriptions Into Action-oriented Expectations
  • Practice Using a Formula for Giving Soft Skills Performance Feedback
  • Develop Coaching Questions to Achieve Buy-in to Change
  • Practice Responding to Employee Reactions, including Denial and Defensiveness

This eight-hour program is targeted for those with supervisory responsibility

We can tailor this program and deliver it on-site for your employees and leaders.

Discuss Your Objectives


Deborah Easton Deborah Easton

Kent State facilitator Deborah Easton has been a communications coach for 30 years, and provides audiences with practical and effective advice for communicating with colleagues, customers and direct reports. 

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"Extremely engaging and helpful…many '[Golden Flash]' moments!"

Kate Hardy, Creative Developer, American Greetings