Exceptional Service for All Generations
Do you interact with several generations of internal and external customers? Have you noticed how the expectations of one generation differ from another? Do you have Baby Boomer customers who are upset by service providers who are fast, but fail to establish a warm relationship with them? Are your customer service professionals often dismayed by customer reactions when they believe they just gave exceptional service? This highly engaging program is presented by the facilitator in the costume and language style of each generation, providing a unique learning experience. The facilitator will explain the reasons for generational differences in defining good customer service. Participants will discuss potential necessary changes by employees and in organizational policy that will lead to enhancing exceptional customer service to various generations.
We can tailor this program and deliver it on-site for your employees and leaders.
Kent State facilitator Deborah Easton has been a communications coach for 30 years, and provides audiences with practical and effective advice for communicating with colleagues, customers and direct reports.
“Instructor was very knowledgeable and entertaining. Great customer service skills emphasized."
Kathy Ford, Customer Service Manager, InterDesign, Inc.