Certificate in Customer Service Excellence Participant Testimonials

See what our clients have to say about their experience participating in Kent State's Certificate in Customer Service Excellence.


Exceptional Service for All Generations

"This really was an awesome class. The visual and the items covered were valuable also. I now have a better understanding of my co-workers and I hope to use this to maintain a better relationship with my customers." 

– Debbie A. Bartram, Metaullics A Division of Pyrotek


Perpetuating Excellence in Customer Service

“This program helps with self-awareness. Gave me energy and helped me refocus and sharpen my customer care skills.”

– Shyra Snell, Kichler Lighting


Exceptional Service for All Generations

“An interesting and fun class opening up the mindset of others we come in contact with daily.”

– Lisa Kennell, Resisto




Professional Customer Service Communication Skills

“Deborah was a skilled presenter who delivered useful information with a focus on how to apply it.”

– Danise Krushinski, Credit First National Association