Full Program Listing

There is a noticeable trend among excellent organizations – they are moving toward a more project-oriented approach to managing their businesses. Project management has emerged as a proven methodology for increasing an organization’s success in new product development, enhancement of existing products, implementing organizational change and more. Because effective project management methodology involves everyone in the organization in some way, the ability of executives and senior managers to understand their roles and responsibilities in leading projects is critical.

This overview session is designed specifically to help executives and senior managers understand and appreciate the value project management can bring in helping achieve business objectives and strategies. Participants will learn how project management can add consistency to the process of delivering quality products and solutions to customers on time, within budget and ahead of the competition date.

Optional Add-On Program Organizing and managing the day-to-day activities of a project can be challenging enough. However, successful project managers must also have the skills necessary to develop a high-performing team, make and implement effective decisions, and communicate with and influence stakeholders outside the core project team. 

What is your impact on both internal and external customers? Would they recommend you to others? Achieving individual and company goals, developing highly effective teams and securing a competitive advantage all depend on good customer service. Yet, customer service policies are only as effective as the people who implement them

This program is for busy managers, supervisors, leaders and professionals who need to juggle multiple projects, tasks and interruptions. Learn to shrink your to-do list, manage interruptions and control large and small projects.

In this program, the participants will define and understand harassment terminology so that they can recognize what is and is not unlawful harassment and how to report it. The participants will understand the company policy and complaint process for victims of, and witnesses to workplace harassment. They will be encouraged to follow company policies and procedures with regard to consensual dating in the workplace and the parameters of displaying religious materials in the workplace. Participants will identify appropriate vs. inappropriate physical behavior and set appropriate expectations with regard to harassment at organization parties or other off-site events. The participants will identify ways to contribute to a respectful work environment.