Area Desks

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Area Desk Information

The Area Desks are an integral part of the Department of Residence Services. They serve as primary information centers for residence hall students.

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Area Desk Locations and Hours

Area Desk Location Hours Phone Numbers Halls Served
Quad Desk Stopher Hall Su-Th:
8 a.m. – midnight
Fri-Sat:
8 – 4 a.m.
(330)672-3600 Lake/Olson, Stopher/Johnson, Engleman
New Front/Centennial Desk Dunbar Hall Su-Th:
8 a.m. – midnight
Fri-Sat:
8 – 4 a.m.
(330)672-3610 Dunbar/Prentice, Verder, Centennial Courts A/B, C/D
Twin Towers Desk Center Area between Beall and McDowell Halls Su-Th:
8 a.m. – midnight
Fri-Sat:
8 – 4 a.m.
(330)672-3915 Beall/McDowell, Fletcher/Manchester, Allyn/Clark, Van Campen
Tri-Towers Desk Rotunda 24 Hours a Day,
Seven Days a week
(330)672-3244 Centennial Courts E/F, Korb, Koonce, Leebrick, Wright

NOTE: These hours are when residence halls are open and classes are in session.

Services provided at Area Desks include the following:

  • Visitor Parking Permits: Residence hall visitors can obtain a free Evening (after 4 p.m.) and Weekend parking permit from any area desk. Visitors must be present and show their driver’s license and resident must show their Flashcard in order to obtain a parking permit. The visitor parking permits are for any C lot and the Stadium only.                                    
  • Visitors can also:  
    • Park at a parking meter. Rates are posted on each meter. 
    • Purchase a permit from a Pay and Display Station located within the Ice Arena lot, the Student Recreation and Wellness Center lot and the C-Campus Center Drive lot.
    • Park at the Student Center visitor's lot, maximum rate: $6 per visit. There is no charge after 6pm on Fridays and on weekends. The student Center lot is closed from 3am-5am Monday through Friday.   
    • Purchase a One-Day permit from Parking Services. 
    • Purchase an Evening and Weekend Visitor's permit per semester from Parking Services.
    • For more info: http://www.kent.edu/parking/visitor-parking                                                                                   
  • FlashTrack (requests for repairs in room or public areas)
    • FlashTrack is a self-service work order system that students can enter all maintenance requests and services. For students living in a Residence Hall, maintenance requests can be submitted through FlashTrack’s website: http://www.kent.edu/flashtrack for any non-emergency repairs. For emergency repairs, contact your residence hall’s area desk.
  • Cart Check-Out
    • Each area desk has a limited number of carts that can be borrowed for up to one hour during move-in, move-out, and during room changes (if available). Residence hall students who would like to borrow a cart must follow the terms of use to ensure that it is returned and available for use by other students.
    • Anyone checking out a cart must: be a residence hall student, provide their Driver’s License (alternate IDs may be approved with CC approval), and a cell phone number. This information must be provided when the item is checked out. The Area Desk staff will record this information at the time of checkout. The student’s Driver’s License will be returned after the cart is checked back in. The student checking out the cart is responsible for its return and is not permitted to transfer it to another person. 

      After one hour, the cart should be returned to the Area Desk, so other residents may use it. In the event, the student would like to use the cart for a second time he/she will need to repeat the process. If the cart is not returned within the designated time, the Area Desk staff will contact the cell phone number provided. If the cart is not returned after the call is made, there will be a $10 per hour late fee assessed (late fee will not to exceed the replacement cost of the cart). If the cart is not returned, the cart replacement fee ($110) may be charged to the student’s account.

  • Lock-out/Temporary Key Card: A resident may obtain a temporary key from the area desk assigned to their hall.  The following policies apply:
    • Each resident is permitted 4 free lockouts per academic year. A $5.00 fee will be assessed for each lockout thereafter.
    • A temporary key for a Lock-out must be returned to the area desk by 11:00pm on the day of the key checkout. A $25 fee will be assessed for failure to return key by this time.
    • A temporary key for a Lost, Broken, Stolen, Not Working and Room/Hall Change must be returned to the area desk within 48 hours from the day of ordering a new permanent key. A $25 fee will be assessed for failure to return temporary key by this time.
    • A temporary key must be returned by the resident responsible for the key checkout.
    • This key is for your use only and cannot be transferred to any other individual.
    • All temporary keys are due back by 11p.m. every day. Failure to return by the due date will result in a $25 fee to the student’s Bursars account.
  • Residence Hall Check-in/Check-outs
  • Questions about vending refunds/repair requests
    • Refund Requests: Individuals will need to complete the following for vending machine refunds:
      • Must fill out a refund slip/envelope located on the machine with full mailing address (their full name, street number, street name, city, state, and zip code) and list current phone number, since the refund will be mailed from an off campus company.

      • Person returns completed slip/envelope to the pocket on the machine. 

      • If the envelope or pocket is not present, or if person has questions regarding refunds she or he should contact dining services (vending) at 330-672-8722.

      • Vending Machine Repair Requests: Individuals should contact the Area Desk to report non-operating vending machines. The individual will need to share the type of machine (Pepsi, food), machine number (listed on the machine) and how it is malfunctioning. 

  • Lost & Found: Occasionally items may be turned in to the area desk, which may have been lost by their owner. The area desk will try to identify and contact the owner. 
    • If the owner has been contacted, the desk will only hold the item for 24 hours. If the owner does not claim the item within 24 hours after being contacted, then the item may be turned in to the the Office of Safety and Security (Tri-Towers).
    • If the owner cannot be identified or contacted within 24 hours, the item may be turned in to the the Office of Safety and Security (Tri-Towers).
  • Student Appeal of Key Charges
    • A key charge may be assessed to a student for the following reasons:

      Students may appeal key charges in writing to the Clerical Coordinator for the area desk that issued the key charge(s). Appeals must be completed within two weeks of the email notification to the student that a charge has been assessed. If a student would like to have the appeal reexamined, the student should contact the Assistant Director of Residential Communities of their area. The appeal should be sent by email to the Assistant Director of the area. Students should allow 5 business days for response to the appeal reconsideration requests.

      Appeal requests received after the charges have been on the student account for 30 days or more will not be considered.

      For purposes of a directing an initial key charge appeal, the area desk contact information is listed below:

      New Front/Centennial Desk

      Located in Dunbar Hall
      Desk serves students in: Prentice, Dunbar, Verder, and Centennial Courts (A-D)
      Clerical Coordinator: Doris Gharky - dgharky@kent.edu
      Phone: 330-672-3610

      Quad Desk

      Located in Stopher Hall
      Desk serves students in: Engleman, Johnson, Lake, Olson and Stopher
      Clerical Coordinator: Amanda Cleveland – aclevela@kent.edu
      Phone: 330-672-3600

      Tri-Towers Desk

      Located in Tri-Tower Rotunda
      Desk serves students in: Centennial Courts E/F, Koonce, Korb, Leebrick and Wright
      Clerical Coordinator: Marlo Nighman – mnighma1@kent.edu
      Phone: 330-672-3244

      Twin Towers Desk

      Located in Twin Towers Center
      Desk serves students in: Beall, McDowell, Allyn, Clark, Fletcher, Manchester and Van Campen
      Clerical Coordinator: Kimberly Macon – kmacon@kent.edu
      Phone: 330-672-3915

      If a student would like to have the appeal reexamined, the student should contact the Assistant Director of Residential Communities of their area. The appeal should be sent by email to the Assistant Director of the area. Students should allow 5 business days for response to the appeal reconsideration requests. For appeal purposes, the Assistant Directors and the areas they serve are listed below:

      Centennial Court A-D, Dunbar, Prentice, Verder appeals go to Lindsay Marx at lmarx@kent.edu

      Centennial Court E/F, Koonce, Korb, Leebrick and Wright appeals go to Patrick Dugan at pdugan@kent.edu

      Engleman, Johnson, Lake, Olson and Stopher appeals go to Steph Meyers at smeyer21@kent.edu

      Allyn, Beall, Clark, Fletcher, Manchester, McDowell and Van Campen appeals to go Rayshawn Eastman at reastma3@kent.edu

      Appeal requests received after the charges have been on the student account for 30 days or more will not be considered.