Area Desks

Area Desk Information

The Area Desks are an integral part of the Department of Residence Services. They serve as primary information centers for residence hall students. For information regarding Mail and Package Delivery, click here.

Area Desk Location Hours Phone Number Halls Served
Quad Desk Stopher Hall Su-Th:
8 AM – 12 AM
Fri-Sat:
8 AM – 4 AM
(330)672-3600 Lake/Olson, Stopher/Johnson
New Front/Centennial Desk Dunbar Hall Su-Th:
8 AM – 12 AM
Fri-Sat:
8 AM – 4 AM
(330)672-3610 Dunbar/Prentice, Verder/Engleman, Centennial Courts A/B, C/D, E/F
Twin Towers Desk Center Area between Beall and McDowell Halls Su-Th:
8 AM – 12 AM
Fri-Sat:
8 AM – 4 AM
(330)672-3915 Beall/McDowell, Fletcher/Manchester, Allyn/Clark, Van Campen
Tri-Towers Desk Rotunda 24 Hours a Day,
Seven Days a week
(330)672-3244 Wright, Koonce, Leebrick/Korb

NOTE: These hours are when residence halls are open and classes are in session.

Services provided at Area Desks include the following:
  • Visitor Parking Permits
  • Flash Track (requests for repairs in room or public areas)
  • Laundry Cart Check-Out
    • Each area desk has a limited number of laundry carts that can be borrowed for up to one hour during move-in, move-out, and during room changes (if available). Residence hall students who would like to borrow a laundry cart must follow the terms of use to ensure that it is returned and available for use by other students.

      Anyone checking out a laundry cart must: be a residence hall student, provide their Driver’s License (alternate IDs may be approved with CC approval), and a cell phone number. This information must be provided when the item is checked out. The Area Desk staff will record this information at the time of checkout. The student’s Driver’s License will be returned after the cart is checked back in. The student checking out the cart is responsible for its return and is not permitted to transfer it to another person. 

      After one hour, the cart should be returned to the Area Desk, so other residents may use it. In the event, the student would like to use the cart for a second time he/she will need to repeat the process. If the cart is not returned within the designated time, the Area Desk staff will contact the cell phone number provided. If the cart is not returned after the call is made, there will be a $10 per hour late fee assessed (late fee will not to exceed the replacement cost of the cart). If the cart is not returned, the cart replacement fee ($110) may be charged to the student’s account.

  • Laundry Card Information
  • Lock-out/Temporary Key Card
  • Residence Hall Check-in/Check-outs
  • Issuing key cards related to room changes, lost key cards, etc.
  • Questions about vending refunds/repair requests
  • Flashfleet (Bicycle check-out)
  • Lost & Found
  • Student Appeal of Key Charges
    • A key charge may be assessed to a student for the following reasons:

        • Lost key
        • Stolen key without police report number
        • Temporary key not returned on time (by 11pm after being checked out)
        • Incomplete room and hall change resulting in issuance of a new key
        • Key not returned at time of checkout

      Students may appeal key charges in writing to the Clerical Coordinator for the area desk that issued the key charge(s). Appeals must be completed within two weeks of the email notification to the student that a charge has been assessed. If a student would like to have the appeal reexamined, the student should contact the Assistant Director of Residential Communities of their area. The appeal should be sent by email to the Assistant Director of the area. Students should allow 5 business days for response to the appeal reconsideration requests.

      Appeal requests received after the charges have been on the student account for 30 days or more will not be considered.

      For purposes of a directing an initial key charge appeal, the area desk contact information is listed below:

      New Front/Centennial Desk 
      Located in Dunbar Hall
      Desk serves students in: Prentice, Dunbar, Verder, Engleman and Centennial Court (A-F)
      Clerical Coordinator:Valerie Purdy – vpurdy@kent.edu
      Phone: 330-672-3612

      Quad Desk 
      Located in Stopher Hall
      Desk serves students in: Olson, Lake, Stopher and Johnson
      Clerical Coordinator: Amanda Cleveland – aclevela@kent.edu
      Phone: 330-672-3600

      Tri-Towers Desk
      Located in Tri-Tower Rotunda
      Desk serves students in: Wright, Koonce, Leebrick and Korb
      Clerical Coordinator: Marlo Nighman – mnighma1@kent.edu
      Phone: 330-672-3244

      Twin Towers Desk 
      Located in Twin Towers Center
      Desk serves students in: Beall, McDowell, Allyn, Clark, Fletcher, Manchester and VanCampen
      Clerical Coordinator: Kimberly Macon – kmacon@kent.edu
      Phone: 330-672-3915

      If a student would like to have the appeal reexamined, the student should contact the Assistant Director of Residential Communities of their area. The appeal should be sent by email to the Assistant Director of the area. Students should allow 5 business days for response to the appeal reconsideration requests. For appeal purposes, the Assistant Directors and the areas they serve are listed below:

      New Front/Centennial/Quad appeals go to Josette Skobieranda Dau at jskobier@kent.edu

      Tri-Towers/Twin Towers appeals go to Kim Ferguson at kferguso@kent.edu

      Appeal requests received after the charges have been on the student account for 30 days or more will not be considered.