SHRM (Society for Human Resource Management)

  • Behavioral Competency #8: Communication
    • Key Behaviors:
      • Providing clear, concise information to others in verbal, written, electronic, and other communication formats for public and organizational consumption.
      • Listening actively and empathetically to the views of others.
      • Delivering critical information to all stakeholders.
      • Seeking further information to clarify ambiguity.
      • Providing constructive feedback effectively, treating it as a developmental opportunity.
      • Communicating proactively.
      • Ensuring effective communication throughout the organization.
      • Providing proactive communications.
      • Demonstrating an understanding of the audience’s perspective.
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