2018 Banner Upgrade

The Division of Information Services is in the process of upgrading Kent State's Banner ERP system to a new version.

Internet Native Banner (INB) pages are used by many administrative and academic departments. These pages are the Banner web application used by the university to access the Banner system for day-to-day business. Banner INB is used to manage student information, financial information, financial aid information, alumni/advancement data, and human resource information. The primary users are administrative staff members across all campuses. Access to Banner INB is controlled by special security privileges.

Updates to the Admin Pages of the system are currently underway with testing in the development environments, eMOCK and eQA, occurring throughout 2018.

The new version includes an updated user interface and an Application Navigator tool for improved page navigation.

The upgrade is scheduled to occur beginning Friday, Oct. 12, 2018, 6:00 p.m. EDT and ending on Sunday, Oct. 14, 2018, 6:00 p.m. EDT. A planned interruption to FlashLine Self Service Banner (SSB) and Banner INB will be necessary during that time. A future phase will apply the upgrade to Self-Service Banner (SSB) pages.

Banner 9 (INB) Highlights

  • The functionality remains the same.
  • The navigation keys have been updated. (See Quick Guide and Keystroke Shortcut).
  • The new version is no longer dependent on Java.
  • Self-Service Banner (SSB) is not being upgraded at this time.
     

During Fall Break 2018, Information Services will be upgrading Banner 8 INB to Banner 9 Administrative Pages. During the upgrade planning, all INB modifications were reviewed and accommodated in preparation for the Fall implementation.

Upgrade Milestones

Banner 9 Upgrade Timeline

Frequently Asked Questions

Is there any way to improve performance?

Some users have noticed better Banner 9 performance by using any of these tips:

Use Google Chrome
Banner 9 is compatible with many browsers but testing by Ellucian and other universities has shown that Banner 9 runs noticeably faster in Chrome.

Use Private Browsing
To mitigate Banner 9 issues that can be caused by browser caching, you can run Banner 9 in private browsing. In Chrome, this is referred to as an Incognito window.

  1. Open Google Chrome
  2. Open the Chrome menu (it’s a little button at the top right of the screen, directly next to the address bar, and has three vertical dots)
  3. Click New Incognito Window
  4. For testing, in the address bar, enter flashline-qa.kent.edu
    Or for Production, in the address bar, enter flashline.kent.edu

Run Separate Sessions in Windows, Not Tabs

  • If you commonly have more than one active Banner 9 session, it is recommended that you run these in separate Chrome windows.
  • Running sessions in multiple tabs within the same window tends to cause odd behavior if one session times out while another is in use.

Close Your Browser
It is important that every time you are finished with Banner 9, close the browser window, even if you are using an Incognito window. At the minimum, you should close your Banner browser window at the end of every work day.

How do I access Banner 9 Admin Pages for testing?
  1. Start at the keys webpage: keys-test.kent.edu
  2. In the left-hand column under the heading Banner 9 Admin Pages, click on eQA Instance. This will take you to a login page.
  3. Try your username and password and click Login. If this works, then you’re all set. If not, use the next step to synchronize your password.
  4. To synchronize your password, go back to the keys webpage: keys-test.kent.edu and look for the Messages section at the bottom of the screen.
  5. Click the link: Synchronize your production password here.
  6. Log in with your username and password.
  7. On the Developer Support screen, click the button that says Push Account to Dev.
  8. If this step was successful, you will receive a message that says Synchronize password. Account exists in test. Synchronizing attributes and password from production.
    Go back to step #1 and try logging in again to eQA.
    If you did not receive the success message, please email the message you are receiving to cdispina@kent.edu or bmcclin3@kent.edu so we can determine the next step.
What do I do when I get the following message “Application Not Authorized to Use CAS”?
  1. To synchronize your password, go to the keys webpage: keys-test.kent.edu and look for the Messages section at the bottom of the screen.  
  2. Click the link: Synchronize your production password here.
  3. Log n with your username and password.
  4. On the Developer Support screen, click the button that says Push Account to Dev.
  5. If you this step was successful, you will receive a message that says Synchronize password. Account exists in test. Synchronizing attributes and password from production.
    Go back to step #1 and try logging in again to eQA.
    If you did not receive the success message, please email the message you are receiving to cdispina@kent.edu or bmcclin3@kent.edu so we can determine the next step.
What applications will be unavailable during the upgrade?
Do I still need to use Internet Explorer and a specific version of Java?

No, Banner 9 will work in any web browser, however, Google Chrome and Mozilla Firefox are recommended.

Will my browser look the same?

Banner 9 will run in the same browser window where it was launched.  There will not be a separate java window.

Is everything about Banner changing?

No, the database is not changing and Self Service Banner (SSB) is not being upgraded at this time. Functionality will remain the same.

Do I have to use Banner 9?

Yes, when the switch is flipped, you will be using Banner 9; Banner 8 will no longer be available. However, you will have time to verify that Banner 9 works and you can familiarize yourself with the new navigation (link to Banner 9 keystroke shortcuts)

When is the upgrade?

October 12, 2018 6 pm – October 14, 2018 6pm EST

How will I access Banner 9?

 The link will be replaced and you will access it the same way that you currently access Banner.

What is the plan for SSB to be upgraded?

The Banner SSB upgrade has not been scheduled.   Banner 8 INB is being upgraded at this time because support expires December 31, 2018.