Provides leadership for all institutional information technology endeavors, and oversees both strategic planning and operational service activities for educational, research and administrative efforts.
Cloud & Infrastructure Services (CIS) within the Division of Information Technology supports critical infrastructure technology the Kent State's eight campuses and their respective satellite locations. Our customers are students, faculty, and staff at all locations. The scope of our services is broad and covers all endpoint and data center computing services, network, telecommunications, and cloud infrastructure.
This department is responsible for the governance, integration and reporting of all university data. This team is tasked with building a framework to enable the use of data to help make informed decisions and will work with Mary Parker, the VP of Enrollment Management to assist with the use of data to increase enrollment.
Provides support for the University’s Learning Management System, Classroom Technology, End User Support, Help Desk, Self Service, Training and Outreach, and other related initiatives. The overarching goal of the department is to deliver an exceptional customer experience in regard to technical support and service requests.
The Enterprise Application Management team supports enterprise software and applications that are used university-wide and are responsible for university business. Our customers are students, faculty, and staff at all campuses. The supported application portfolio is broad and includes many systems, with the Banner ERP and Salesforce as major components. Also included in scope are Marketing Cloud and Electronic Signatures (DocuSign). In addition to supporting the applications, this team provides development services for Banner and the related bolt-on applications and third-parties, Salesforce, and Document Imaging.
Provides the creation and implementation of information security strategies and the security of the university’s digital assets. The department is also responsible for informing the university community about regulations around data protection (e.g., FERPA, HIPAA, GDPR) and effective stewardship of all university information and data, ensuring that we all do our part to protect the personal information of our students, faculty, staff and alumni.
Provides support for the Division of Information Technology in financial planning reporting and analysis, procurement, and human resource functions. Our objective is to provide timely financial insight, decision support, and efficient handling of the business operations of IT, to support the division in carrying out its mission.
Financial planning and management for the division, including accounting and budgeting, financial analysis and forecasting, internal billing, contract processing, and review of purchasing activities for adherence to university financial policies and procedures.
Manager IT Budgeting & Business Services, Catherine Zapytowski
Process Evaluation and Improvement is responsible for
- Advocating for our students, faculty, and staff through understanding their needs and priorities.
- Creating awareness around the services provided by Information Technology.
- Providing services in process analysis to help departments streamline and improve their processes.
- Providing tools and services for process automation to help departments save time and effort.
- Overseeing the Lean Kent State office (lean.kent.edu) to promote a Lean culture through providing training and resources and leading a Lean Community of Practice.
An essential element to our university, Systems Development and Innovations is responsible for designing, developing and testing new and innovative software applications that are used extensively by the KSU community ever day - from finding your way around campus using mobile tech to utilizing dynamic task lists to ensure on-time graduation.