Departments

Cyberinfrastructure Strategy & Portfolio

Provides support for the university’s technology portfolio, ensuring that our platforms and systems are well-integrated, support Kent State's mission and are efficiently leveraged. The department also provides technology support for the university’s research efforts.

Process Evaluation and Improvement

The Business Systems Analyst Team works closely with the functional areas and technical teams to ensure project requirements are met. The team also provides services to help departments evaluate current processes and identify areas for improvement.

Director, Holly Slocum

https://www.kent.edu/is/pei

Project Management Office

Project Management at Kent State provides effective planning, coordination, and management of information technology projects through the complete Project Management lifecycle, including Initiation, Planning, Execution, Controlling and Closing. Project Managers provide several key benefits, including improved access to project materials, timely notification of relevant project information, and improved communication among project participants.

The PMO can be accessed by:

Manager, Barb McClintick
Senior Project Managers, Mike Perdue and Wendy Shih

Digital Platforms and Collaboration

The Digital Platforms and Collaboration team is responsible for the administration and support of the university's Microsoft Office 365 platforms and collaboration tools such as Microsoft Teams.  The team also handles all email related administration on campus.

Manager, Chris Bues

Cybersecurity and Privacy

Provides the creation and implementation of information security strategies and the security of the university’s digital assets. The department is also responsible for informing the university community about regulations around data protection (e.g., FERPA, HIPAA, GDPR) and effective stewardship of all university information and data, ensuring that we all do our part to protect the personal information of our students, faculty, staff and alumni.

Security and Access Management

Responsible for protecting digital assets across the entire university system. This team is entrusted with ensuring the confidentiality, integrity and availability of all institutional data and digital assets. The scope of this team also includes publishing and maintaining policies and guidelines, and building awareness and best practices that ensure the security of systems and data. Other key functions include recommending secure technologies that enable responsible innovation and growth, and providing continuous monitoring of critical information systems in order to prevent or minimize the severity of breaches.

Manager, Brendan Walsh

security.kent.edu

secureit.kent.edu

Identity and Access Management

The IAM team is responsible for enabling, developing, and supporting Single Sign On (SSO) solutions at Kent State, as well as developing identity management solutions that enable users to seamlessly access multiple systems using their single Kent State identity.

Manager, Matt Pahls

Data Management and Analytics

This department is responsible for the governance, integration and reporting of all university data. This team is tasked with building a framework to enable the use of data to help make informed decisions and will work with Mary Parker, the VP of Enrollment Management to assist with the use of data to increase enrollment.

IT Enterprise Applications and Infrastructure Services & Support

IT Enterprise Applications and Infrastructure Services and Support (EAI) within the Division of Information Technology is comprised of several critical areas that support the Kent State's eight campuses and their respective satellite locations. Our customers are students, faculty, and staff at all locations. The scope of our services is broad and covers all technology infrastructure, major enterprise applications, and IT security.

Data Center Operations

Data Center Operations is responsible for monitoring enterprise services and managing the physical enterprise data center locations at Kent State University. In addition, they perform Examination Scoring and Survey analysis for faculty, Banner printer setup and print job management, Production Batch Job Scheduling, and Server Co-Location services.

Director, Johnson Fisher

Enterprise Applications Support

Supports enterprise applications that are used university-wide, including the Banner ERP and Salesforce.  In addition to supporting the applications, this team also provides development services for Banner and the related bolt-on applications, Salesforce, and Document Imaging. Also included in their scope is the Enterprise Data Warehouse, Marketing Cloud and Electronic Signatures (DocuSign).

Project Manager, Dawn Sharnsky

Infrastructure Engineering

The Infrastructure Engineering Group has responsibility for the design and implementation of critical infrastructure supporting the university’s core enterprise services.  This infrastructure includes servers, storage, and cloud platforms, as well as end user computing devices and accompanying software.  We also provide essential IT services including directory services, desktop management and encryption, virtualization and cloud platforms for the university.   Additionally, Infrastructure Engineering provides backup and disaster recovery services that ensure the university’s business functions can quickly return to operation in the event of a disaster.   Many of these services are requestable through the IT Service Catalog, or as customized solutions for specific projects or needs.  Experienced engineers are available to provide professional consultation and recommend solutions that meet most project and budgetary goals.

Director, Todd Ryan

Infrastructure Operations

Responsible for tools and activities that support reliability and availability of infrastructure services. Examples include Enterprise Monitoring (availability and performance), Change Management, and Major Incident Management. The scope of this team also includes the physical Data Center facilities,  both in the main Library and Moulton. The facilities are also responsible for Examination Scoring and Survey analysis, Production Batch Job Scheduling, and Server Co-Location services.

Director, Walt Bainey

Network and Telecom Services

Network and Telecommunication Services is responsible for all of Kent State University's phone and networking needs. They architect, design, implement, and support all networking and telephone architecture used by all university campuses. The scope of this team includes the core and edge networks, wireless infrastructure, cable TV, ISP services, directory services, dial tone, unified messaging, and contact center services.

 

Systems Development and Innovations

An essential element to our university, Systems Development and Innovations is responsible for designing, developing, and testing new and innovative software applications that are used extensively by the KSU community each day—from finding your way around campus to utilizing dynamic task lists to ensure on-time graduation.

Systems Development and Innovations

The SDI department consists of multiple teams that provide software development and project management services to various areas of the university, while also developing and supporting enterprise platforms that provide online solutions for all users at the university.

The Drupal team manages development and support services for the platform that runs the www.kent.edu website and all its sub-sites, as well as the FlashLine user portal that serves all students, staff, and faculty. The platform development teams develop custom business solutions for various units within the university as well as the university-at-large. Aligning with the Agile methodology, these teams iteratively execute web and mobile solutions that go through UX prototyping, development, testing, usability assessments, deployment and production support, using full stack platforms that accelerate the solution process.

Team Rapid Applications and Mobile, Project Manager, Mike Papania
Drupal Team, Team Leader, Scott Stillisano
Platform Administration, Team Leader, Altai Otgonyin

Educational Technology & Service Management

Provides support for the University’s Learning Management System, Classroom Technology, Federated Desktop Support, Help Desk, Self Service, Communications, Training and Outreach, and other related initiatives. The overarching goal of the department is to deliver an exceptional customer experience in regard to technical support and service requests.

Classroom Technology and University Events Support

Classroom Technology and University Events provides consultation, design, and installation services for electronic instructional equipment in classrooms on the Kent Campus. We also provide maintenance and support for all installed audio and video equipment. We are also responsible for institutional display and P.A. services for support of events at the Kent Campus.

Manager, James Taylor

www.kent.edu/CTUES

Course Management Support

The Course Management team supports teaching and learning by ensuring the course management system and all its integrated tools and technologies are functioning to provide the best end user experience. Support services are available online and by phone; self-service guides are conveniently located on the Blackboard Learn support website and extensive knowledge base articles are at support.kent.edu.  Faculty can schedule one-on-one consultations to learn how to use the course management system and its tools.

Our team also supports and develops Educational Technology Applications used throughout the university which provide students and faculty a more engaging academic experience.

Manager, Bobbi Bain
www.kent.edu/it/blackboard
learn.kent.edu
video.kent.edu
blackboard@kent.edu

Federated Desktop Support

Provides efficient, responsive, and courteous IT support to faculty and staff, in addition to leadership in planning for the effective use of technology. Find your local support person at support.kent.edu/localsupport.

Team Leader, Jona Burton

Manager, Andy Martineau

IT Communications

Provides print and digital communications for departments within the Division of Information Technology. The team also hosts and attends events to provide information about technology services available to the university community.

Manager, David Cunningham

IT Training and Outreach

IT Training and Outreach provides a wide range of free technology workshops available to Kent State students, faculty, and staff. There are over 50 different workshop offerings to choose from covering Microsoft Office, Google Apps, Adobe Products, Cloud Storage, and more. 

The training classroom is conveniently located on the first floor of the Library in room 152, near the computer lab. With brand new computers and two 80” flat panel display screens, the space allows for an interactive training experience that can be customized to the needs of the audience or nature of the content. Visit training.kent.edu for more information or to register for a workshop.

Manager, Tom Mahon

Kent State Helpdesk

The Kent State Helpdesk provides technical support to Kent State students, faculty and staff on all campuses. Support is available 24/7 via phone and chat. The Helpdesk also updates knowledgebase articles and resolves formal support requests entered via support.kent.edu.
 
The TechHelp Service and Repair Center provides in-person support and repairs for computers, laptops and tablets, and is a certified Apple and Dell service provider.
 
Manager, Andy Martineau

techhelp.kent.edu

330-672-HELP (4357)

IT Enterprise Research Technology & Support

Enterprise Research Technology & Support(ERTS), provides IT related assistance through all aspects of the research life cycle. Benefits include, Security Review and Sign off, Cost Analysis, Up to date Cyber Infrastructure Plan(NSF), CIO support letter, Design/Architecture, Technology support and Co-Pi opportunities.

The ERTS Department can be reached by:

  • Contacting your local IT support staff
  • Teams Chat: Philip Thomas
  • Opening a Research Help Desk Ticket

Network Architect, Philip Thomas

Email: ERTS@kent.edu

IT Finance and Business Operations

Provides support for the Division of Information Technology in financial planning reporting and analysis, procurement, and human resource functions. Our objective is to provide timely financial insight, decision support, and efficient handling of the business operations of IT, to support the division in carrying out its mission.

IT Administrative Support

IT Administrative Support facilitates the financial and human resource needs of the division. Working collaboratively with the division’s departments, our office provides financial, employment, and administrative services.
 
IT Business Services is responsible for financial planning and management for the division, including accounting and budgeting, financial analysis and forecasting, internal billing, and review of purchasing activities for adherence to university financial policies & procedures.
 
Manager, Catherine Zapytowski

IT Human Resources

IT Human Resource is responsible for the coordination of recruitment and hiring procedures, providing current employment statistics, maintaining accurate employee records, and assistance in evaluation and classification of new and existing positions.
 
Administrative & Staffing Manager, Kathleen Banas