Enterprise Application Management

The Enterprise Application Management team supports enterprise software and applications that are used university-wide and are responsible for university business. Our customers are students, faculty, and staff at all campuses. The supported application portfolio is broad and includes many systems, with the Banner ERP and Salesforce as major components. Also included in scope are Marketing Cloud and Electronic Signatures (DocuSign). In addition to supporting the applications, this team provides development services for Banner and the related bolt-on applications and third-parties, Salesforce, and Document Imaging.

Identity and Access Management

The IAM team is responsible for enabling, developing, and supporting Single Sign On (SSO) solutions at Kent State, as well as developing identity management solutions that enable users to seamlessly access multiple systems using their single Kent State identity.

Associate CIO, Dr. James Raber

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