Multi-Factor Authentication Frequently Asked Questions

How do I configure multi-factor authentication for the first time?

Please read the article Decisions Prior to Multi-Factor Authentication Setup and then proceed to How to Configure Multi-Factor Authentication for the First Time.

How do I add or remove a multi-factor authentication option from my account?

Please see How to Reconfigure Multi-Factor Authentication Settings

How do I change my default multi-factor authentication option?

Please see How to Change the Default Multi-Factor Authentication Option

When will I be prompted for multi-factor authentication?

You will be prompted for MFA if your authentication appears risky. Signing in from a new location or signing in from VPN services are some factors that contribute to making an authentication attempt appear risky.  

How do I sign in if I do not have access to my default multi-factor authentication option?

You can choose to use a different MFA option configured on your account. Please see the How to Sign in with Multi-Factor Authentication article for instructions.

What do I do if I cannot access any of my multi-factor authentication options?

If you are unable to access any of your MFA options and are being prompted to verify an authentication, please contact the Kent State Helpdesk at (330) 672-HELP (4357).

I have a new phone or new phone number. What should I do?

If you have a new phone or phone number, please follow the instructions in How to Reconfigure Multi-Factor Authentication Settings to remove the old information from your account and add your new information. If you are unable to access your account, please contact the Kent State Helpdesk at (330) 672-HELP (4357).

I am receiving requests to verify authentications I do not recognize. What should I do?

If you are receiving requests to verify authentication attempts that you do not recognize, your password has likely been compromised. You should change your password immediately. Additionally, please contact the Kent State Helpdesk at (330) 672-HELP (4357) to report the incident. 

Can I use an app other than the Microsoft Authenticator App?

Yes. However, only the Microsoft Authenticator App will be able to receive notifications to approve an authentication request. Additionally, Kent State cannot support applications other than the official Microsoft Authenticator App. 

Can I use my work extension or home phone number as a multi-factor authentication option?

Yes! We encourage you to configure your work extension or home phone as an MFA option. These are great options if you lose access to your mobile device. 

I'm going to be traveling and will not have cellular service. How should I prepare?

If you will be traveling and will not have cellular service, ensure that you have the "Mobile App with a Verification Code" option configured on your account. This option does not require active cellular service on your mobile device.