24/7 UNIVERSITY-WIDE SUPPORT
Support.kent.edu – Online Support Portal
Visit support.kent.edu for tech support online via:
- Self-service articles
- Password, login, and FlashLine assistance
- Submit support requests
- Live chat with support staff
Helpdesk tech support is available 24/7 to all Kent State students, on all campuses.
330-672-HELP – 24/7 Tech Help Line
Contact TechHelp by phone 24 hours a day, 7 days a week at 330-672-HELP (4357).
Security Tip: Kent State will NEVER ask you to validate your email account or ask for your password via email.
KENT CAMPUS SUPPORT
TechHelp: Service and Repair Center
The TechHelp Service and Repair Center, located in the Tri-Towers Rotunda, provides in-person support for personal computers, laptops, and mobile devices including:
- Hardware repair, installation, and part ordering
- Virus and spyware removal
- Software and operating system troubleshooting
- Network, wireless, and login support
- iPad service
- Data recovery
- Apple and Dell-authorized warranty service
- Authorized Safeware repair service
Most repairs are performed on-site within a short time frame. Walk-ins are welcome—no appointment necessary!
Visit TechHelp.kent.edu or call 330-672-HELP (4357), option 3.
Tech2You is a mobile service that provides technology support for all residence halls. Technicians can troubleshoot for cable TV and wireless issues, and provide other basic technical support.
Find more information at TechHelp.kent.edu or call 330-672-HELP (4357), option 3.
TechHelp: Library Technology Helpdesk
The Library Technology Helpdesk provides walk-up assistance for students with basic technology issues.
The desk is located on the first floor (in the alcove to the right of Starbucks).
Find more information at TechHelp.kent.edu.
REGIONAL CAMPUS SUPPORT
If you are on a Regional Campus and you need local walk-up technical support, please contact your helpdesk listed below.
Main Hall Room C234
College of Podiatric Medicine
216-916-7545 (or 17545)
Purinton Hall Room 109
Purinton Hall Library
Mary Patterson Building Room 304
Twinsburg Academic Center
Main Hall East Wing Lab
Classroom Admin. Room 122
Founders Hall Cybercafe
Kent State provides students with access to FREE training and tutorials, both in-person and online. For more information, visit www.kent.edu/is/technology-training.
Information Technology offers technology workshops on over 45 different titles, ranging from beginner to advanced.
Workshops are held in Library room 152. View the schedule and register at training.kent.edu.
Lynda.com Online Video Courses
All students have access to training videos from Lynda.com.
Login with your FlashLine username and password at lynda.kent.edu.
Security Training – SecureIT.kent.edu
Online security training is available at secureIT.kent.edu.
Learn how to: avoid email scams, manage passwords, secure your identity, and more.
Blackboard Learn Guides
Online guides are available to assist with all aspects of Blackboard Learn.
Visit www.kent.edu/blackboard and choose Tools for Students.