Welcome to Microsoft 365

Welcome to the Microsoft 365 Exchange E-mail Environment

As part of our continued efforts to improve your technology experience, the move to the Microsoft 365 (M365) environment brings about an obvious change to your student experience. Change can be scary, but we want you to be comfortable with your new e-mail service. To reduce any potential disruption, we have put together some resources to help you along your journey.

SELF-SERVICE:

Here you will find links to support documentation as well as insightful videos to help you along your way. These can cover things from basic setup to additional features you want to know about!

You have several options to access your M365 e-mail account

• Outlook Web App (OWA): directly accessed by going to https://mail.kent.edu
  Getting Started in OWA
• Mobile Application for Android and IOS:
  Android setup
  iOS setup
• Full Outlook Client:  
  Windows
  MacOS

SUPPORT SERVICES:

You are not alone! The Kent State University Department of Information Technology has the knowledge and the people ready to provide expert support.  Below you will find several ways to get hold of us, help is right at your fingertips!

Chat with the Helpdesk: Go to: https://support.kent.edu and select the ”24/7 Live Chat” at the top left of the page.

Call the Helpdesk: Helpdesk can be reached at 330-672-HELP (4357)

Walk-up Support: On the Kent Campus in the University Library on the first floor. Regional campuses, please visit the helpdesk on your campus.

ADDITIONAL LEARNING AND TRAINING OPPORTUNITIES:

There are also opportunities to continue to learn more about the power of the Microsoft 365 suite of products. Included below are paths for self-guided learning and training. These are not intended to be all inclusive and we highly recommend seeking additional resources through the web and even YouTube videos.

Self-Guided:
Microsoft Resources