BOOKS
Crucial Conversations: Tools for Talking When the Stakes Are High
(Kerry Patterson, Joseph Grenny, Ron McMillan, & Al Switzer), 2002.
High Conflict: Why We Get Trapped and How We Get Out
(Amanda Ripley), 2021.
Helpful Resources from other University Ombuds offices
University of Colorado, Boulder Lunch & Learn series
We Have to Talk: a Step-by-Step Checklist for Difficult Conversations, by Judy Ringer
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