Resolving Conflict

Understand the context of what you believe the conflict to be. How would you describe it, what are the key points of the conflict, and what is your desired resolution? It might be helpful to make notes for yourself.
Keep your emotions in check and try to remain calm and factual during the discussion. Being angry, sarcastic, or dismissive generally doesn’t foster understanding or resolution.
Resist the urge to want to be right. There are always at least two (2) sides to an issue, and as “right” as you believe you might be in the situation, the other person(s) often feels just as right in their perspective.
When at all possible, it’s best to have the conversation in-person. Being in the presence of the other person affords all parties the benefit of seeing if the other person understands what’s being said, clarifying the message if they don’t understand, and supporting the give-and-take process with nonverbal communication.
Solicit the other person’s “side” and listen attentively. Allow them space to share their side of the situation without interruption.
During a conflict, especially when trying to resolve it, it’s usually best to avoid social media. Posts on social media can be easily misunderstood and may incite more tension and ill-will than intended.
Resolution of the conflict may not be immediate. That doesn’t mean it’s a failed resolution, just that it may require multiple conversations or attempts at resolution.

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