Coping with Difficult Behaviors

Through the use of self-assessments, strategy planning exercises and case studies, participants will learn to identify and use strategies to overcome or better cope with difficult behaviors in the workplace.

  • Analysis of Ineffective Reactions to Difficult Behaviors
  • Methods for Determining Which Behaviors to Address and Which to Ignore
  • Strategies for Interacting More Effectively with People Who Consistently Exhibit Difficult Behaviors
  • Practice Responding Neutrally to Difficult Behaviors
  • Incivility at Work
  • Reactions to Difficult Behavior – discussion of self-test results
  • Detachment
  • Developing a Plan of Consistent, Appropriate Responses
  • Specific Strategies for Coping with Difficult Behaviors – strategy planning exercises

This eight-hour program is targeted for all professionals in an organization, and can be tailored specifically for those with supervisory responsibility.

We can tailor this program and deliver it on-site for your employees and leaders.

Discuss Your Objectives


Deborah Easton Deborah Easton

Kent State facilitator Deborah Easton has been a communications coach for 30 years, and provides audiences with practical and effective advice for communicating with colleagues, customers and direct reports. 

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"Deborah was great and had a great way to explain and facilitate this."

Jessica Shutty, Community Relations Specialist,
Northeast Ohio Regional Sewer District