Full Program Listing

What is your impact on both internal and external customers? Would they recommend you to others? Achieving individual and company goals, developing highly effective teams and securing a competitive advantage all depend on good customer service. Yet, customer service policies are only as effective as the people who implement them

This program will provide an operational definition for Problem Solving along with the concepts and tools required fo

This program is for busy managers, supervisors, leaders and professionals who need to juggle multiple projects, tasks and interruptions. Learn to shrink your to-do list, manage interruptions and control large and small projects.

In this program, the participants will define and understand harassment terminology so that they can recognize what is and is not unlawful harassment and how to report it. The participants will understand the company policy and complaint process for victims of, and witnesses to workplace harassment. They will be encouraged to follow company policies and procedures with regard to consensual dating in the workplace and the parameters of displaying religious materials in the workplace. Participants will identify appropriate vs. inappropriate physical behavior and set appropriate expectations with regard to harassment at organization parties or other off-site events. The participants will identify ways to contribute to a respectful work environment.

Achieving buy-in from decision-makers requires a concisely prepared and dynamically presented persuasive message.