Hear from Jonathan Lee, President and CEO, Signature Health, on his experience with Kent State's Lean Health Care Training. View video:
Hear from Gary Robinson, President, Centers for Dialysis Care, on his experience with Kent State's Lean Health Care Training. View video:
Lean Healthcare Certification
Today more than ever, hospitals are faced with the challenge to reduce costs and increase capacities while delivering increasingly better patient care.
Lean is a methodology and a set of tools that focus on eliminating non-value added activities (waste) from a process. Six Sigma is a methodology and a set of tools, including statistical analysis, to reduce process variation.
In this five-day certification program participants will learn actual applications, not just concepts, in plain language with worksheets, formulas and step-by-step methodologies. Throughout the week, participants will work in teams and practice basic process improvement tools on pre-selected real-life processes utilizing Lean and the Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) approach in a series of hands-on exercises. They will also use the “Seven Tools of Quality” to analyze and improve a problematic hospital case study. On the last day, leadership is invited to hear teams report-out results and key learnings.
A Lean Health Care Certification will be offered to participants who have attended the five-day training and complete a project with approval.
- Business Purpose (generate value for the customer)
- What is Lean and Six Sigma, and, why combine them?
- Understand the Voice of the Customer
- How to Develop a Business Case for Improvement (balanced scorecard)
- Process (define, measure, analyze, improve, control – DMAIC)
- People (build a continuous improvement culture)
- Lean Sigma Roles and Responsibilities
- Four Stages of Team Development
- How to Organize and Conduct Kaizen Events (project management)
- Building a Continuous Improvement Culture
This five-day program is targeted for all associates in an organization.
We can tailor this program and deliver it on-site for your employees and leaders.
John Novak, CQA, is an industrial engineer and Lean Six Sigma Master Black Belt who has provided consultation and training to improve work flow and methods for clients. He has experience as a software developer and in internal auditing.
John Potkalitsky retired from Eaton Corporation after 20 years of successfully providing hands-on leadership in Lean transformation activities for manufacturing and office environments at both domestic and international plant sites
"Excellent program. Happy to see improvement continually being made."
Valerie Hayden, Director of Clinical Hospital Operations, University Hospitals