Valuing the Customer with Polished Communication Skills
This program is designed to offer customer service providers with professional communication skills.
- Communicating with Credibility and Professionalism
- Communicating with Tactful Assertiveness
- Responding Professionally in Difficult Situations
This eight-hour program is targeted for all associates in an organization that communicate with customers.
We can tailor this program and deliver it on-site for your employees and leaders.
Kent State facilitator Deborah Easton has been a communications coach for 30 years, and provides audiences with practical and effective advice for communicating with colleagues, customers and direct reports.
“Debbie was great! This seminar was beneficial and I will have so much less stress as a result and customers will benefit as well.”
Laurie Robinson, Collections,
Credit First National Association