Valuing the Customer with Polished Communication Skills

This program is designed to offer customer service providers with professional communication skills.

  • Communicating with Credibility and Professionalism
  • Communicating with Tactful Assertiveness
  • Responding Professionally in Difficult Situations

This eight-hour program is targeted for all associates in an organization that communicate with customers.

We can tailor this program and deliver it on-site for your employees and leaders.

Discuss Your Objectives


Deborah Easton Deborah Easton

Kent State facilitator Deborah Easton has been a communications coach for 30 years, and provides audiences with practical and effective advice for communicating with colleagues, customers and direct reports. 

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“Debbie was great! This seminar was beneficial and I will have so much less stress as a result and customers will benefit as well.”

Laurie Robinson, Collections,
Credit First National Association