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Help Desk Support - Minor

The Help Desk Support minor is designed to complement a wide range of majors. The curriculum includes coursework focused on computer hardware, usability design, application software, local area network troubleshooting and help desk methods and technologies. The program is flexible to tailor to each student's interests and career goals.

This College of Applied and Technical Studies program is available completely online through any Kent State Regional Campus.

Contact

Shelley Marshall 
 skmarsha@kent.edu | 440-964-4348

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Help Desk Support Minor

The Help Desk Support minor develops practical skills in troubleshooting, customer support, and IT service management, offering flexible coursework that enhances any major and prepares you for frontline roles keeping technology and users running smoothly.

Program Information for Help Desk Support - Minor

Coursework

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Program Requirements

Minor Requirements

Minor Requirements
IT 11005INTRODUCTION TO OPERATING SYSTEMS AND NETWORKING TECHNOLOGY 3
IT 11009COMPUTER ASSEMBLY AND CONFIGURATION 3
IT 12000INTERMEDIATE OFFICE PRODUCTIVITY APPS 3
IT 21002NETWORK SETUP AND CONFIGURATION 3
IT 36308ERGONOMICS AND USABILITY IN INFORMATION TECHNOLOGY 3
or IT 36314 SEMINAR IN EMERGING COMPUTER AND INFORMATION TECHNOLOGIES
IT 36330NETWORK SECURITY FUNDAMENTALS 3
IT 36340HELP DESK SUPPORT 3
Minimum Total Credit Hours:21

Graduation Requirements
Minimum Minor GPA Minimum Overall GPA
2.000 2.000
  • Minimum 6 credit hours in the minor must be upper-division coursework (30000 and 40000 level).
  • Minimum 6 credit hours in the minor must be outside of the course requirements for any major or other minor the student is pursuing.
  • Minimum 50 percent of the total credit hours for the minor must be taken at Kent State (in residence).
Admissions for Help Desk Support - Minor

Admission Requirements

Admission to a minor is open to students declared in a bachelor’s degree, the A.A.B. or A.A.S. degree or the A.T.S. degree (not Individualized Program major). Students declared only in the A.A. or A.S. degree or the A.T.S. degree in Individualized Program may not declare a minor. Students may not pursue a minor and a major in the same discipline.

Program Delivery

  • Delivery:
    • Fully online

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