Communication Skills Workshops
Have trouble effectively dealing with workplace conflict? Ever feel like you spend too much time going around and around without any resolution? Then, this is the course for you!
Guided by a self-assessment tool and practical exercises, you will:
- Discover their preferred conflict management style
- Learn how to distinguish between the different styles of conflict
- Gain practical experience in applying conflict styles
- Explore communication strategies
This workshop is ideal for all Kent State faculty and staff.
This workshop counts toward 3.0 hours of your annual Beyond Compliance requirement.
Who Should Attend:
Building upon information learned in Part 1, this workshop explores methods for managers to enhance their directing and delegating skillsets using DiSC to adapt to other styles. They will discuss and write a plan on how to effectively engage an employee that has a different style from their own.
This workshop is ideal for managers and experienced supervisors.
Who Should Attend:
This workshop utilizes the popular and proven DiSC methodology for understanding human behavior. Based on the work of behavior psychologist William Moulton Marston, DiSC has shown tremendous success in improving communication skills and directly improving the employee/supervisor relationship. Learners will complete an online assessment before the first workshop. DiSC results are reviewed during the classroom session. Discussion includes a general overview of DiSC management styles and their impact in the workplace.
This workshop is ideal for managers and experienced supervisors.
Sign up for Getting the Most of Your Management Style Using DiSC Here
Who Should Attend:
Building on material learned in Parts 1 and 2, learners explore the environments they create through their styles and learn to identify the motivational needs of others. They will discuss and construct a plan on how to effectively engage employees with motivational styles different from their own.
This workshop is ideal for managers and experienced supervisors.
Sign up for Creating a Motivating Environment Using DiSC Here
Who Should Attend:
Understanding personal listening approaches is essential to productive communication. Good communication skills in the workplace are one of the most important factors leading to successful teams, groups and organizations. Effective listening skills are crucial to communicating productively both inside and outside the organization. This workshop will help you become an active, purposeful listener in a wide variety of situations for more powerful communication. Learners will complete an online self-evaluation to learn about their preferred listening style and receive feedback on strengths and opportunities for improvement.
This workshop is ideal for all Kent State faculty and staff.
Through Listening with Purpose, you will:
- Explore factors that influence our listening abilities
- Learn the five approaches to listening
- Practice recognizing and using effective approaches for different listening situations
- Discover your own listening approaches
- Create action plan to help apply listening skills
Who Should Attend:
Develop an action management plan with your newfound knowledge of emotions! Learners examine methods to reach their desired outcomes by integrating emotions with their thoughts.
This workshop is ideal for all Kent State faculty and staff.
Through Emotional Intelligence - Manage, you will:
- Learn to constructively use anger
- Identify personal methods to help manage your emotions
- Develop an action plan to strategize your desired outcomes
Who Should Attend:
Now that you can link emotions to thinking, what do I do with it? Enrich your understanding of emotions by examining the root causes of emotions, predicting emotional chains and blends, and describing accurately the subtle differences between emotions.
This workshop is ideal for all Kent State faculty and staff.
Through Emotional Intelligence - Understand, you will:
- Describe what you feel by increasing your emotional vocabulary
- Tackle a self-awareness method to determine the root cause of specific emotions in you
- Forecast what emotion and/or event produces what type of emotional outcome
- Explore how emotions transition from one state to another
Who Should Attend:
Once emotional data is collected, you ‘feel’ certain sensations due to brain activity. How much attention do you pay them? Learn how these feelings, or emotions, influence our thinking and why listening to them helps us make better decisions.
This workshop is ideal for all Kent State faculty and staff.
Through Emotional Intelligence - Use, you will:
- Determine how emotions impact thinking
- Increase your ability to effectively generate emotions
- Learn the importance of connecting to others’ emotions
Who Should Attend:
According to MSCEIT, emotions are informational data that is constantly collected. This workshop explores why collecting the correct data is important and factors that influence the collection processes.
This workshop is ideal for all Kent State faculty and staff.
Through Emotional Intelligence - Identify, you will:
- Discover factors that allow or prevent the emotional data collection
- Explore and identify characteristics of the six basic emotions
- Define your ability to accurately read and express emotions
Who Should Attend:
Do you have a coworker that seems impossible to work with? Ever wonder why that person acts that way….and gets away with it? This workshop focuses on identifying and addressing the most common difficult workplace behaviors. Learners explore ways to effectively deal with these behaviors and examine how they are personally impacted by them. Learners will understand the important roles that emotions and stress can play in dealing with difficult encounters. They will also learn to identify trigger words, reframe reactions, learn to address common difficult behaviors and demonstrate how to give constructive feedback.
As a results of Dealing with Difficult Behaviors workshop, learners will be able to:
- Create a five-step game plan for addressing difficult workplace personalities
- Identify the necessary STEPs (stress, triggers, emotions, perceptions) to reframe your reactions when presented with a tough situation
- Identify and address six common difficult workplace behaviors
- Demonstrate how to give constructive feedback
This workshop is ideal for all Kent State faculty and staff.
This workshop counts toward 3.0 hours of your annual Beyond Compliance requirement.