If you miss or cancel an appointment, it’s always important to reconnect with your tutor to ensure you are scheduled and prepared for your next session. If you miss two or more appointments in a semester, a member of our team will reach out to you directly to check in with you and ensure any additional appointments you have scheduled are necessary.
Note that a “missed appointment” means that you did not cancel your appointment in advance and/or did not show up for your scheduled appointment. We track this and notify you when this happens twice because we want to make sure all students who want to come to tutoring have the opportunity to do so. Notifying us of a cancellation more than 24 hours in advance is important because it opens up that spot for another student. (Remember, appointments can ONLY be made more than 12 hours in advance…so if you wait to cancel, you also take away the option for another student to attend that appointment.)