Full Program Listing

Problems exist in all organizations. In the fast-paced and high-stress levels of today’s professional environments, the ability to solve problems quickly and effectively is an essential skill. In this program, participants will learn a simple but proven step-by-step approach for attacking and solving problems. Within the time-honored Plan-Do-Check-Act (PDCA) framework, participants will learn how to develop a standardized, yet flexible process that integrates easily into any current company format.

To prepare for this program, participants will be asked to bring a simple, real-life problem to work on as they utilize the practical tools and techniques of PDCA in a series of hands-on exercise.

Lean Office is an initiative that utilizes Value Stream Mapping, workplace teams and office-based Kaizen projects to greatly shorten business process lead times and drastically reduce wastes commonly found within office functions. This program is designed to provide participants with the knowledge to facilitate the leadership and implementation of Lean Office and to build a culture of continuous improvement.

In this program, the facilitator provides executive leadership with an overview of Lean management concepts that will enable them to lead and support a Lean business transformation.  

Today, enormous amounts of waste exist in office and service environments. Delays, bottlenecks, errors and work-arounds are very common. Non-value added work can be as high as 70 percent. The Lean methodology can help reduce or eliminate these wastes. A Lean Kaizen Event is an intense and focused three-day improvement event where participants use Lean techniques, workplace teams, brainstorming and problem solving to rapidly make immediate and tangible improvements in office processes and information flow.

Today more than ever, hospitals are faced with the challenge to reduce costs and increase capacities while delivering increasingly better patient care.