Listening

The Center for Corporate and Professional Development

Often when presenting technical information, people believe that some topics are just inherently dull and nothing can be done to change that fact. This belief is not fact. Detail can be presented in a way that motivates people to listen because the relevance of this detail is made clear to them. Statistics can be described so that people can...

The Center for Corporate and Professional Development

“I know that you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant.” - Robert McCloskey Communication is successful when all parties share the same meaning. Shared meaning happens when everyone pictures the information as similarly as possible. Unfortunately, many...