Process Evaluation and Improvement

Process Evaluation and Improvement is responsible for

• Advocating for our students, faculty, and staff through understanding their needs and priorities.
• Creating awareness around the services provided by Information Technology.
• Providing services in process analysis to help departments streamline and improve their processes.
• Providing tools and services for process automation to help departments save time and effort.
• Overseeing the Lean Kent State office (lean.kent.edu) to promote a Lean culture through providing training and resources and leading a Lean Community of Practice.