Process Evaluation and Improvement

Process Evaluation and Improvement is responsible for

  • Advocating for our students, faculty, and staff through understanding their needs and priorities.
  • Creating awareness around the services provided by Information Technology.
  • Providing services in process analysis to help departments streamline and improve their processes.
  • Providing tools and services for process automation to help departments save time and effort.
  • Overseeing the Lean Kent State office ( to promote a Lean culture through providing training and resources and leading a Lean Community of Practice.