If emergency conditions should cause disruption to university operations, this guide will help you continue to provide uninterrupted service to your colleagues and constituents.

In order to support Kent State’s Keep on Teaching and Keep on Working efforts, new workshops, as well as recorded sessions, have been created for faculty and staff by the Division of Information Technology, the Center for Teaching and Learning (CTL) and the Office of Continuing and Distance Education (OCDE).

In response to the COVID-19 pandemic the university has partnered with Adobe to provide free Adobe Creative Cloud licenses to our students, faculty and staff to allow continued access to the tools from off-campus. Please see the Keep on Learning, Teaching, Working with Free Adobe Creative Cloud article for more information. 

NOTICE: Kent State University will never send you a flash drive in the mail. If you receive a flash drive in the mail, DO NOT plug it in to your computer, contact the Kent State Helpdesk at support.kent.edu via chat or by submitting a ticket.

 

How do I connect to university resources, systems and shared drives remotely?

Some systems and resources only require internet access while others require you to connect using a virtual private network (VPN). Find out more on the Connecting to University Resources section of this site.

How do I get tech support while working from home?

Information Technology, along with your local technology support professionals, are dedicated to providing you with the best support possible. Learn more about tech support and online "Working from Home" workshops.

What is the best way to conduct meetings and communicate remotely with colleagues?

Teams is the recommended method for conducting meetings and communicating remotely with your colleagues. To learn more about Teams and some alternate forms of communication, check out the Collaboration and Video Conferencing section of this site.

What can I do if my connection is choppy and I am having trouble with videoconferencing quality?
  • A good first step is to determine whether or not video is necessary. Turning off video will greatly reduce the necessary bandwidth.
  • If you are using Collaborate in Blackboard, know that you can make conference calls with up to 25 participants.
  • If possible, use a wired connection.
Do I need to use a university-owned computer when working at home?

Ideally, all university business should be conducted on a university-owned computer; however, in these unusual times, it is understood that this may not be a realistic expectation for all faculty and staff. Learn about using a personally-owned computer. What you need to know before using a personally-owned computer for university business.

How do I take calls remotely?

The best methods for taking business calls from home are to forward your office phone to your cellphone or to use Jabber.