What Product Categories are available to purchase and which are restricted?

Amazon Business includes most items that are available for personal purchases on Amazon, plus additional business-specific products.  As with other purchases, there are several product categories that may contain items that are not approved for purchase per  Kent State purchasing polices. s you may see “Organization Restricted” messaging throughout the shopping experience. Product pages marked as “Organization Restricted” are available for purchase; however, you are responsible for ensuring your purchases are compliant with Kent State and its relevant policies and guidelines.

How do I indicate my Ship-To Address?

Your order will only ship to the address selected in FlashCart itself, not Amazon Business.  Like other suppliers, the  address selection takes place after you have brought your cart back into FlashCart.  The address that appears should be your default ship-to address.  To change your ship-to address, select the pen icon next to the address that needs modified on the requisition.  If the address needed for delivery is not in the FlashCart system, please reach out to Procurement for assistance.  The&nbsp

How can I return or cancel an item?

To return an item, access your Amazon Business account.  Navigate to “Your Orders” to find the item(s) you want to return.  From Your Orders:

  1. Select Return or Replace items
  2. Choose a reason for return
  3. Print label and authorization
  4. Prepare package and return label

Items shipped and sold by Amazon can be returned within 30 days of receipt of shipment. Return policies, and timeframes, can vary if purchase was made from a 3rd party seller.

Why do I have pending orders appearing under “Your Orders”?

As with all orders via FlashCart certain Amazon orders may be subject to a departmental approval process/workflow within FlashCart.  These types of orders will show in “pending” status and will remain in your order history for up to seven (7) days as “pending”.  If the order is not approved within seven (7) days, the order or particular items whose price has increased beyond 10% of the previous price will be cancelled and you will be notified via email. If the cart was cancelled and you still need the items, you will need to submit the order again for approval.

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