Are there any limitations to the punch-out from FlashCart that would result in my order being cancelled?
Yes. There are five instances in which orders can be cancelled due to Amazon Business limitations:
Why did I receive an email indicating that my order has been halted?
Amazon Business provides a dynamic marketplace of products, with changing prices and quantities. Controls are in in place to account for these fluctuations (see Safeguards in the next Question). Although the email instructs you to contact your Amazon Business Account Administrator, the best way to get more information on a halted order is to contact Amazon Business Customer Service by clicking Contact Us from within your Amazon Business account or by calling 1-888-281-3847.
Is the URL for a product the same in Amazon Business as it is in the consumer site?
No, the URLs are different. You can search for the product in both sites by the Amazon Standard Identification Number (ASIN) in the product description details.
Will you still be able to keep things in the 'buy later' cart?
Yes, in the Amazon punchout itself, but not in FlashCart. These “buy later” items can be accessed for ordering in future punchout sessions.
Can I save products I purchase frequently?
Yes, create Lists! From within the Amazon Business punchout, navigate to Lists in upper right corner of your screen and select Create a List.
How do I track my Amazon Business delivery?
You can view real-time delivery details for all pending orders, including estimated delivery date and carrier information. From within the Amazon Business punchout, navigate to Your Orders > Track Package.
Who will be able to see orders that are placed?
As with all punchout items via FlashCart, only the requisitioner can see the orders that they have placed. In FlashCart, however, others can see requisitions and purchase orders associated with Amazon Business. Please visit Procurement’s Frequently Asked Procurement Questions webpage
How do I see the orders I placed after punching out to Amazon Business?
From within the Amazon Business punchout, navigate to Your Orders. The default view will display all orders “Paid For By You”.
How will I know when I will receive an order?
The person who placed the order will receive a confirmation email that will state the order’s estimated delivery date and shipping speed.
What if I used my kent.edu email address to set up a personal Amazon account?
The first time that you punchout from FlashCart to Amazon Business, you may receive a prompt that will ask you if you want to migrate your personal account to the Amazon Business account OR if you want to keep your personal account separate. you must answer no, as you can’t use you the Amazon Business account for personal use. You will be prompted to change the email address on your personal account to a different email address (e.g.