Full Program Listing

Talent development programs may be taken individually to develop a particular competency or in combination with other programs to earn a certificate. Kent State's Center for Corporate and Professional Development can also work with you to tailor any program and deliver it onsite for your employee group.

Namesort descending Description

Creating a Shared Vision Facilitated Session

In this facilitated session, participants will come together to discuss their vision for their organization moving forward. With open discussion, they will create an action plan for accomplishing the tasks required to attain the vision. Read More About This Program

Creating an Accountable Culture

In today’s empowered team environment, managers must encourage accountability for innovation, creative problem solving and effective performance. Through demonstrations, self-analysis and discussion, you will learn skills and develop an action plan to deal with one of the most challenging employee mindsets: the resistor to change. Read More About This Program

De-escalating Difficult Customer Interactions

Trying to maintain a “customer first” or “the customer is always right” attitude can be difficult when the customer is angry, unreasonable or deliberately attempting to escalate a negatively charged situation. Read More About This Program

Dealing with Change in the Workplace

Change is indispensable to progress and progress comes only with change. Resistance to change prevents great new ideas from being created and impedes organizational growth. Most of us prefer to organize day-to-day activities in a predictable, routine manner. However, change – not stability – is the natural order of things in today’s business environment. Thus, organizations need to build in change, as well as stability, to facilitate innovation as well as efficiency. Read More About This Program

Dealing with Difficult Behaviors

One of the greatest causes of workplace stress is dealing with “problem” people:  customers, co-workers, employees, or managers.  Most people’s reaction is to “fight fire with fire,” escalating an already tense situation.  Through the use of self-assessments, strategy planning exercises and skill-building exercises participants will learn to focus on the behavior and not the person and respond in an effective manner which not only handles the situation but also maintains dignity and professionalism. Read More About This Program

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