Full Program Listing

Talent development programs may be taken individually to develop a particular competency or in combination with other programs to earn a certificate. Kent State's Center for Corporate and Professional Development can also work with you to tailor any program and deliver it onsite for your employee group.

Namesort descending Description

Customer Service Business Writing

Participants will learn to craft well-organized, effective emails and business correspondence that reflect professionally on the author and the organization. Upon conclusion of the program, participants will be able to better convey the message in a clear, concise and organized manner, with appropriate grammar and word choice. The facilitator will collect, review and utilize writing samples from program participants to ensure that the program is tailored and applied to the workplace. Read More About This Program

Dealing with Change in the Workplace

Change is indispensable to progress and progress comes only with change. Resistance to change prevents great new ideas from being created and impedes organizational growth. Most of us prefer to organize day-to-day activities in a predictable, routine manner. However, change – not stability – is the natural order of things in today’s business environment. Thus, organizations need to build in change, as well as stability, to facilitate innovation as well as efficiency. Read More About This Program

Dealing with Difficult Behaviors

One of the greatest causes of workplace stress is dealing with “problem” people: customers, co-workers, employees or managers. Most peoples’ reaction is to “fight fire with fire,” escalating an already tense situation. Through the use of self-assessments, strategy planning exercises and skill-building exercises participants will learn to focus on the behavior and not the person and respond in an effective manner which not only handles the situation, but also maintains dignity and professionalism. Read More About This Program

Delivering Powerful Presentations

This program will provide participants with the opportunity to deliver a two-minute presentation (with videotaping), as well as a private one-on-one post-presentation oral and written evaluation. Read More About This Program

Developing a Strategic Performance Management System

In this program, which is designed for HR leaders, you will gain an understanding of the new trends and strategies of an effective performance management system. Read More About This Program

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