Communication

The Center for Corporate and Professional Development

Asking for permission to have a conflict conversation? Ned, I thought you were nuts when you suggested we get in a circle for our meetings, now I know you are. Again, no I am not nuts. The amygdala controls the fight or flight response of the brain. This response is automatic and does not distinguish between real and perceived threat. When you...

Providing difficult feedback to an employee is one of the most challenging tasks for a supervisor. Nobody likes having to tell someone that they are not doing a good job. And certainly nobody wants to hear it. Employee defensiveness, even complete denial of the situation, can often be a typical employee response. So how do we provide employees with...

The Center for Corporate and Professional Development

Have you ever seen an adult engage in a tantrum usually exhibited by a toddler? Have you ever been the recipient of someone’s silent treatment? Have you ever found yourself doing a favor for someone while wondering how you allowed yourself to be maneuvered into doing something you really didn’t want to do? Most of us have had experience with...

The Center for Corporate and Professional Development

It seems that in every class I teach, I’m asked, “How can I get my direct reports to do what they are supposed to do?” I hear comments like, “I feel like I’m a babysitter” or “No one takes initiative” or “Everyone comes in and dumps their problems on me and expects me to fix them.” These comments are all too common. So how do we...

The Center for Corporate and Professional Development

One of the most common questions that is asked during my presentation skills training program is “How can I better think on my feet?” You see, people may feel well prepared to deliver content, yet they feel unprepared to elaborate further on that content or they may fall apart when answering questions. Thinking on your feet spans three...

The Center for Corporate and Professional Development

Change Management is more important than ever to ensure project success. Fifteen years ago twenty-five percent of major business change initiatives impacted less than fifty people and cost less than $100,000. Today, that same twenty-five percent impacts more than 5,000 people and costs more than $10M. This is a one hundred times increase in...

The Center for Corporate and Professional Development

Everyone has heard the quote “Less is more” - but few know who said it or what it refers to. Regardless, it perfectly applies to PowerPoint. Most presenters, though, follow the opposite school of thought that “more is more” and stuff their slides with too many words and pictures. The result is summed up in another quote by author,...

The Center for Corporate and Professional Development

How many times after a difficult conversation with someone have you thought: “Why didn’t I say what was really bothering me?” “The other person had me so mixed up that I lost track of what we were talking about.” “Why can’t I ever keep my emotions under control?” If you have ever experienced one of these thoughts, you are not...

The Center for Corporate and Professional Development

It’s not just what you say, it’s how you say it. Part of the “how” is nonverbal language. When you deliver a presentation, people observe two things: Your verbal language – the words you use – and your nonverbal language – what your body language says about you. In this article, I will present nonverbal language from two different...

The Center for Corporate and Professional Development

No, I’m not talking about mind control, but something much easier. Follow the below steps and you can greatly increase the probability that your reader will do what you want. First, I believe that people, in general, are helpful (but to a limit). They are willing to spend some (short) time to do what you ask of them. The key is how much time they...