Emotional Intelligence

The Center for Corporate and Professional Development

It seems that in every class I teach, I’m asked, “How can I get my direct reports to do what they are supposed to do?” I hear comments like, “I feel like I’m a babysitter” or “No one takes initiative” or “Everyone comes in and dumps their problems on me and expects me to fix them.” These comments are all too common. So how do we...

The Center for Corporate and Professional Development

How many times after a difficult conversation with someone have you thought: “Why didn’t I say what was really bothering me?” “The other person had me so mixed up that I lost track of what we were talking about.” “Why can’t I ever keep my emotions under control?” If you have ever experienced one of these thoughts, you are not...

The Center for Corporate and Professional Development

If we want to communicate with influence we need to forget the Golden Rule - “Treat others as you would like to be treated.” Of course we all want to be treated with dignity and respect; that is a given. But beyond that, it is important not to approach or communicate with others in the way we like to be treated, but approach them in the way...

The Center for Corporate and Professional Development

Research shows that people would rather talk with someone nice over someone knowledgeable. Think about that for a moment. Can you remember a time in your career that you knew the person who had the answer to the question you had, but they weren’t very nice; so instead you asked around among the people you liked, hoping they had the answer you...