Meal Plan F.A.Q.
The following frequently asked questions are based on questions we have been receiving. If you have any additional questions, please call University Dining Services at (330) 672-2541.
Q. Can I use my meal Plan at off-campus locations?
A. Meal plans are only able to be used on-campus at the University Dining Services locations. However, there are a number of off-campus locations that will accept FLASHcash. For more information on FLASHcash please call the FLASHcard Office at 330-672-2273.
Q. Where will I be able to use my meal swipes?
A. You will be able to use meal swipes at Eastway Fresh Food Company, Kent Market 2 & Prentice Cafe. You can also use a meal swipe in the Meal Exchange program at Rosie's Diner & George T. Simon III Cafe.
Q. How does meal exchange work?
A. Using your FLASHcard, you will be able to exchange a meal swipe for a predetermined combo meal at Rosie’s Diner or George T. Simon III Cafe. Meal exchange will be available at Rosie’s Diner from 9pm – 9am and for all service hours at George T. Simon III Cafe Café. You can use up to 1 meal swipe per meal period (breakfast, lunch, dinner, late-night, overnight).
Q. Where will I be able to use my Declining Balance Dollars?
A. You will be able to use your declining balance at any dining location on campus. That includes locations such as the Markets, Starbucks & The HUB. You are also able to use your declining balance to pay the door rate to enter into the three all-you-care-to-eat dining halls: Eastway Fresh Food Company, Kent Market 2 & Prentice Cafe.
Q. can I add money to my meal plan if my Declining balance starts to run low?
A. Yes, you are able to add value to your account at any time. You can add declining balance dollars to your FLASHcard through the FLASHcard website with a Mastercard, Visa or Discover. You can also purchase another meal plan within the same semester. To sign up for another meal plan, please visit the FLASHcard Office located on the first floor of the Kent Student Center or call 330-672-2273.
Q. i would like more declining balance than The flex plan offers. what can i do?
A. If you are an Upperclass Resident or Commuter Student looking to purchase the Flex Plan, you are welcome to add declining balance dollars to your account at any time. In addition, if you are running low on declining balance dollars you can add another Flex Plan to your account by signing up through your Student Dashboard in FlashLine or by calling the FLASHcard Office at 330-672-2273.
Q. How do i sign up for a meal plan?
A. If you are a First Year or Sophomore Resident student, you can sign up for your meal plan through your Residence Services Housing Application. If you are an Upperclass or Commuter student, you can purchase a meal plan through your Student Dashboard in FlashLine. You can also contact the FLASHcard Office at 330-672-2273
Q. Can I switch my Meal Plan?
A. Students can request to change a meal plan starting June 1, 2018, up until the second week of the semester. Meal plan changes for the term will be reflected on the student's account within 5-7 business days. For further questions, call the FLASHcard Office at 330-672-2273.
Q. what will happen to the remaining balance of my meal plan from fall to spring semester?
A. University Dining Services will advance all unused Declining Balance Dollars in your Dining Plan account from the fall semester to the spring semester as long as you purchase a new plan for the spring semester. This will occur regardless of the meal plan you have for the spring semester. Meal Swipes & Guest Meals will not transfer from Fall to Spring Semester.
Q. What if I have more questions about meal plans?
A. If you have any other questions about meal plans, you can contact University Dining Services by calling (330) 672-2541 or by emailing email@example.com. University Dining Services also holds meal plan info sessions every Monday, Tuesday & Wednesday in Beall Hall, Studio A from 12-12:30 p.m. Students who attend the info sessions will learn more about how the new meal plan structure work, get any questions answered and have the chance to win a free meal plan!
Q. What if i need to request to not have a meal plan?
- If the request for canceling the meal plan is by the end of the Add/Drop period and there has been no usage of any part of the meal plan, the cancellation will be approved and a full refund processed.
- If the request occurs after the add/drop period and within 2 business days of the purchase, the cancellation will be approved and a full refund processed.