Meal Plan F.A.Q.

If you have any questions about your meal plan, we hope the following frequently asked questions and answers will help! If you have any additional questions after reading through this list, please call University Dining Services at 330-672-2541 or email dining@kent.edu

MEAL PLANS

Q. AM I REQUIRED TO PURCHASE A MEAL PLAN?

A. Per University Policy, first year and sophomore resident students are required to have a meal plan for the entire school year. First year and sophomore resident students are able to pick from The Gold, The Kent or The Blue Meal Plan. Resident Students will select a meal plan through Flashline or the Student Checklist. 

Upperclass resident and commuter students are not required to purchase a meal plan, but are welcome to do so through Flashline. When you sign up through Flashline, your Student Account will be charged and a bill will be sent to you at a later date. For more information on which meal plan you are eligible for, please visit our Meal Plan page. For any questions about signing up, please email flashcard@kent.edu.

 

Q. What are the benefits of having a meal plan?

A. Meal plans are a great way for students to save while dining on campus! The newly renovated all-you-care-to-eat dining halls and retail locations provide convenience, flexibility and healthy options from early morning to late night. All Dining locations provide a space for students to sit and enjoy a snack or meal, as well as options for students on the go. 

University Dining Services also has two Registered Dietitians that can work with and accommodate students with dietary restrictions due to food allergies and intolerances. Set up a meeting at any point to learn about dining options that fit your needs! 

 

Q. Can I use my meal Plan at off-campus locations?

A. Meal plans are only able to be used on-campus at the University Dining Services locations. However, there are a number of off-campus locations that will accept FLASHcash. For more information on FLASHcash please call the FLASHcard Office at 330-672-2273.

Learn more about the FLASHcard

 

Q. Where will I be able to use my meal swipes? 

A. You will be able to use meal swipes at Eastway Fresh Food Company & the DI Dining Kitchen. You can also use a meal swipe in the Meal Exchange program at Rosie's Diner, Eastway Market and George T. Simon III Cafe.

 

Q. How does meal exchange work?

A. Using your FLASHcard, you will be able to exchange a meal swipe for a combo meal at Rosie’s Diner, Eastway Market or George T. Simon III Cafe. Meal exchange will be available for all service hours at Rosie’s Diner, Eastway Market and George T. Simon III Cafe. You can use up to 1 meal swipe per meal period (breakfast, lunch, dinner, late-night, overnight). Visit our Meal Exchange page for more information and meal period hours. 

 

Q. Where will I be able to use my Declining Balance Dollars?

A. You will be able to use your declining balance at any dining location on campus. That includes locations such as the Markets, Starbucks & The HUB. You are also able to use your declining balance to pay the door rate to enter into the all-you-care-to-eat dining halls: Eastway Fresh Food Company & DI Dining Kitchen. 

 

Q. What happens to my meal swipes, guest meals and declining balance dollars at the end of the semester? 

A. At the end of each semester, any unused meal swipes and guest meals will expire. Any unused declining balance dollars will rollover to the next semester.

 

Q. Where can I find my rollover Declining Balance?

A. Login to find your Rollover Balance and Transaction History.

 

Q. can I add money to my meal plan if my Declining balance starts to run low? 

A. Yes, you are able to add value to your account at any time. You can add declining balance dollars to your FLASHcard through the FLASHcard website with a Mastercard, Visa or Discover.  You can also purchase another meal plan within the same semester. To sign up for another meal plan, please visit the FLASHcard Office located on the first floor of the Kent Student Center or call 330-672-2273. 

 

Q. How do i sign up for a meal plan?

A. If you are a First-Year or Sophomore Resident student, you will select a meal plan through Flashline or the Student Checklist. 

If you are an Upperclass or Commuter student, you can purchase a meal plan through your Student Dashboard in FlashLine. You can also contact the FLASHcard Office at 330-672-2273 or by email: flashcard@kent.edu.

If you are a faculty or staff member, you can now sign up for a meal plan using payroll deduction. Sign up in Flashline, under additional employee resources. Select employee meal plan, fill out the form and you're ready to go! You can also contact the FLASHcard Office at 330-672-2273 or by email: flashcard@kent.edu.

 

Q. Am I able to change my meal plan after I HAVE SELECTED one?

A. If you decide to purchase a meal plan and wish to change your selection, you may do so by visiting your Student Dashboard in Flashline or by contacting the Flashcard Office. Students are not able to change their meal plan after the 2nd week of the semester.

  1. A cancellation will be approved and a full refund will be processed if a student requests to cancel a meal plan by the Add/Drop period and there has been no usage of any part of the meal plan. 
  2. A cancellation will be approved and a full refund will be processed if a student requests to cancel a meal plan after the Add/Drop period, but within 2 business days of the purchase.  

 

Q. Can I change my meal plan from semester to semester? 

A. Yes, students are able to switch meal plans from semester to semester. The meal plan options available to a student will depend on the student's class standing before the start of the school year. 

 

Q. What if i need to CANCEL OR request to not have a meal plan?

A. If you are required to be on a meal plan and want to request a food contract release, you will need to contact Michael O'Karma (UDSReports@kent.edu) and fill out a food contract release form.

  1. If the request for canceling the meal plan is by the end of the Add/Drop period and there has been no usage of any part of the meal plan, the cancellation will be approved and a full refund processed.
  2. If the request occurs after the add/drop period and within 2 business days of the purchase, the cancellation will be approved and a full refund processed.

If you are an Upperclass or Commuter Student, you can cancel your Meal Plan before the second week of the semester by emailing Flashcard@kent.edu

 

Q. What if I have more questions about meal plans?

A. If you have any other questions about meal plans, you can contact University Dining Services by calling (330) 672-2541 or by emailing dining@kent.edu


Fall 2020 Safety Protocols

Please visit our Fall 2020 Dining Updates page for more information on any changes for the upcoming semester.

Q: What steps are being taken at dining locations to provide guests with a safe eating environment?

A: UDS is constantly working to make adjustments to adapt to the changing needs of the Kent State community given the unique situation of re-opening with COVID-19. 

UDS will implement all COVID safe practices and guidelines established by Kent State University with the Flashes Safe Seven principles, the Centers for Disease Control and Prevention (CDC), the State of Ohio and the local Department of Health.
 
Students, faculty and guests will be reassured by visual representations of our efforts including signage, frequent sanitation methods and floor stickers to promote physical distancing. This also requires seating limitations for all dining locations, but we will continue to offer to-go options for guests who prefer to eat elsewhere.
 
Please visit the University Dining Services website at www.kent.edu/dining/dining-updates for additional information or contact Dining Services at Dining@kent.edu.

Q: Are Dining Services employees required to wear a face covering or mask?

A: Yes! In accordance with the CDC and university guidelines, all UDS employees will be wearing masks at all dining locations. 

 
Q: Am I required to wear a face covering or mask when I visit dining locations?

A: Yes, in accordance with the Flashes Safe Seven principles face coverings are required in all group or public settings on campus. Unless you are consuming food or beverage, a face mask must be worn at all times inside a dining location. 

Q: If the university makes a decision to close due to the COVID situation will I get a dining refund for remaining weeks?

A:  In support of the University’s academic calendar for the fall semester, and to reduce travel, it is encouraged that students move home for the holiday break by Saturday, November 21, 2020 and return to campus when the halls reopen in January. The University’s current approach is to offer prorated dining refunds as it did in the spring semester. The credit will be applied to the student’s account. The residence halls and some dining locations will not close for the semester until after finals for those students who do not leave during the Thanksgiving break.
 
For information regarding the cancellation of meal plans and other contractual information, please contact the Flashcard Office at flashcard@kent.edu.

Fall 2020 Operational Changes

Q: Are to-go boxes still available for to-go at the dining halls?

A: Yes, to-go boxes will be available at Eastway Fresh Food Company and DI Dining Kitchen. 

Q: Will there be seating available at the dining halls?

A: At this time there will be limited available seating at both dining halls. Seating capacity may change in order to provide a safe eating environment for all guests throughout the semester. In the event that a dining hall is at seating capacity as a guest arrives to eat, the option to grab a to-go container will be available for guests. With limited seating at our locations, we do ask guests to be respectful of the time they spend eating in the dining halls.

Q: Can I bring my reusable mug or water bottle to dining locations?

A: No. To reduce the potential spread of germs, you will not be allowed to bring any reusable cups or containers to use inside dining locations.

Q: Can I use cash at Dining locations?

A: For the Fall 2020 semester, Dining Services will be going cashless at Rosie’s, Eastway Market & Deli, Simon Café, Summit Street Smoothie Shop. All other locations will be accepting cash at this time.

Q. Which Dining Locations will be open for the fall semester?

A: All dining locations and their hours of operations can be viewed by visiting our Hours of Operation page.

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