Connecting with Impact Solutions

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Let’s talk about how to get connected with services and resources provided by Impact Solutions. You’ll find that there is a link for Impact Solutions on the Employee Wellness homepage. If you click that link, it’ll bring up an information page about Impact Solutions. You also have the option to click on a program overview, as well as additional resources from Impact. So, like I said, this is just an information page where you can learn more about Impact Solutions. Impact is Kent State’s employee assistance program, which is available to all Kent State employees, as well as their eligible family members. So, this includes household members, dependents in and away from home, as well as parents and parents-in-law. Impact provides a variety of services, including mental health counseling, legal and financial consultations. You can receive eldercare coaching and services through Impact Solutions, medical advocacy, and much, much more. That’s just a sampling of what’s available through Impact. But if you are ready to connect with Impact on their services, you have two different ways that you can do that. You can call impact directly at their toll-free phone number, which is 1-800-227-6007. And that toll-free hotline is available 24 hours a day, 365 days a year, and it is answered by master’s level mental health professionals who can provide in-the-moment support, as well as triage you to whatever services are going to best fit your needs for whatever situation are you currently facing. So, you can call that number at any time to get connected with services. Alternatively, you can visit Impact on the web at, and you can complete an online request for counseling and other work/life resources and referrals. So, let’s go ahead and open the Impact landing page. So, you can see right at the top that there is a link to request counseling, as well as a link to request work/life resources. And if you scroll down, there’s that phone number again really big right here, as well as a nice overview of what is available to you through Impact. So, as you can see, this lists some of the service areas that I mentioned. Let’s go back up to the top, because there is one more thing I want to show you, which is Impact’s portal, called My Life Expert. If you are new to My Life Expert, you will need to create an account using our company code, which is “kenteap”. So, I already have a login, so once you have created your account, you can login with the username and password that you choose. So, I am going to login. So, this is My Life Expert. You can find resources on a variety of topics from family, health, financial, career, living, and more. Impact has articles, videos, calculators, locators, and all kinds of different resources on this My Life Expert platform. So, you can see from here, again here is the phone number, chat and video support, and the online service request forms. So, no matter where you’re navigating from, whether it’s the Employee Wellness Impact page, that Impact landing page, or this My Life Expert portal, you will always be reminded of that toll-free phone number and ways that you can connect immediately with support. And beyond that, I encourage you to explore everything that is available to you on this My Life Expert platform. This platform is available also to your eligible family members. So, the family members I mentioned earlier, like your household members, dependents, and parents and parents-in-law, also have access to this member platform and all the resources that go along with it.