Miriam Matteson

Miriam Matteson, Ph.D.

School of Information
Office Location:
University Library
Contact Information


Introduction Video: Meet Miriam Matteson, Ph.D.

Miriam L. Matteson is a Professor at the Kent State University School of Information. 

Her research broadly explores emotion in the workplace. She has studied emotional labor, dispositional affect, and interpersonal and emotional soft skills in a variety of library settings. She also researches information literacy instruction and individual differences in students’ development of information literacy. Miriam is also engaged in research and program development on continuing management education for librarians. She has published in College and Research Libraries, Library and Information Science Research, Library Management, Library Quarterly, and portal: Libraries and the Academy. She is the editor of the Future Voices in Public Services column in Public Services Quarterly.

Before earning her PhD in Library Science from the University of Maryland she worked as a reference and instruction librarian at the University of Maryland University College. She has also worked as a music cataloger at Indiana University, and a project manager at Universidad Simon Bolivar in Caracas, Venezuela. She was a reference librarian intern at National Public Radio and has also worked as a solo librarian at A.T. Kearney, a US consulting firm in Caracas.

Miriam is an active speaker at state, national, and international library conferences including Ohio Library Council, Academic Library Association of Ohio, Association of College and Research Libraries, American Library Association, and the European Conference on Information Literacy. 

*The School of Information faculty are superstars in the field. Therefore, it is impossible to list all of the great work they do on one page. Listed below is a small selection of recent work. Further information can be viewed in Dr. Matteson’s CV (found below), on her Google Scholar page, or on ResearchGate


Academic Program
Library & Information Science

Information Access and Discovery

LIS 60040    Information Institutions and Professions (Co-developed)
LIS 60601    Information Sources and Reference Services  (Developed)
LIS 60615    The Academic Library (Developed)
LIS 60618    Information Literacy Initiatives and Instruction (Co-developed)

Research Specialties

Information LiteracyEmotional LaborCommunication & Soft SkillsManagement

Selected Publications

Matteson, M. L., & Gersch, B. (2020). Information literacy instruction in public libraries. Journal of Information Literacy, 14(2). https://doi.org/10.11645/14.2.2680

Zhang, Y., Matteson, M. L., Li, X., Tu, X., Zhou, Y., Wang, J. (2020). Older adults’ eHealth literacy and the role libraries can play. Journal of Librarianship and Information Science. https://doi.org/10.1177/0961000620962847

Matteson, M. L., & Gersch, B. (2019). Unique or ubiquitous: Information literacy instruction outside academia. Reference Service Review, 47(1). https://doi.org/10.1108/RSR-12-2018-0075

Matteson, M. L., McShane, M., & Hankinson, E. (2019, March 12). Soft skills revealed: An examination of relational skills in librarianship. ACRL 2019 Proceedings, American Library Association. http://www.ala.org/acrl/conferences/acrl2019/papers

Matteson, M. L., & Hankinson, E. (2018). Getting off on the right foot: Psychological contracts, socialization theory and library student workers. Journal of Academic Librarianship, 44(4), 486-492. https://doi.org/10.1016/j.acalib.2018.05.001

Professional Service

  • Column Editor for Future Voices in Public Services, Public Services Quarterly (2017 - Present)
  • Serves on the Editorial Advisory Board for Advances in Library Administration and Organization (2014 - Present)
  • Reviewer for the Emonet Conference (2013, 2015, 2017, 2020)
  • ILEAD - Ohio Steering Committee Member (2017, 2019)
  • Served as a Board Member for the Academic Library Association of Ohio (ALAO) (2015 - 2017)
  • Served on the Nominating Committee for the Association for Library and Information Science Education (ALISE) (2019 - 2020)


  • Distinguished Advising Award, College of Communication and Information, Kent State University (2014)


  • American Library Association (ALA)
  • Academic Library Association of Ohio (ALAO)
  • Association for Library and Information Science Education (ALISE)
  • Ohio Library Council (OLC)


Ph.D. in Information Studies from the University of Maryland, C.A.S in Library and Information Science from the University of North Carolina - Chapel Hill, M.L.S. from Indiana University, B.S. in Music and History from Indiana University


Emotional Labor, Emotional Intelligence, Information Literacy