Miriam Matteson

Miriam Matteson, Ph.D.

School of Information
Associate Professor
Office Location:
University Library
Contact Information


Miriam L. Matteson is an Associate Professor at the Kent State University School of Information. 

Her research broadly explores emotion in the workplace. She has studied emotional labor, dispositional affect, and interpersonal and emotional soft skills in a variety of library settings. She also researches information literacy instruction and individual differences in students’ development of information literacy. Miriam is also engaged in research and program development on continuing management education for librarians. She has published in College and Research Libraries, Library and Information Science Research, Library Management, Library Quarterly, and portal: Libraries and the Academy. She is the editor of the Future Voices in Public Services column in Public Services Quarterly.

Before earning her PhD in Library Science from the University of Maryland she worked as a reference and instruction librarian at the University of Maryland University College. She has also worked as a music cataloger at Indiana University, and a project manager at Universidad Simon Bolivar in Caracas, Venezuela. She was a reference librarian intern at National Public Radio and has also worked as a solo librarian at A.T. Kearney, a US consulting firm in Caracas.

Miriam is an active speaker at state, national, and international library conferences including Ohio Library Council, Academic Library Association of Ohio, Association of College and Research Libraries, American Library Association, and the European Conference on Information Literacy. 

For a full list of publications, visit my Google Scholar page or on ResearchGate.



Information Access and Discovery


Ph.D. - University of Maryland, C.A.S - Library and Information Science, University of North Carolina, Chapel Hill, M.L.S. - Indiana University, B.S. - Music and History, Indiana University


Emotional Labor, Emotional Intelligence, Information Literacy


  • Matteson, M. L., & Gersch, B. (2019). Unique or ubiquitous: Information literacy instruction outside academia. Reference Service Review, 47(1). https://doi.org/10.1108/RSR-12-2018-0075
  • Matteson, M. L., McShane, M., & Hankinson, E. (2019, March 12). Soft skills revealed: An examination of relational skills in librarianship. ACRL 2019 Proceedings, American Library Association. http://www.ala.org/acrl/conferences/acrl2019/papers
  • Matteson, M. L., & Hankinson, E. (2018). Getting off on the right foot: Psychological contracts, socialization theory and library student workers. Journal of Academic Librarianship, 44(4), 486-492. https://doi.org/10.1016/j.acalib.2018.05.001
  • Smith, C. S., & Matteson, M. L. (2017). Information literacy in the age of machines that learn: Desiderata for machines that teach. Libri - International Journal of Libraries and Information Studies, 68(2), 71-84. https://doi.org/10.1515/libri-2017-0025.
  • Farooq, O., & Matteson, M. L. (2016). Opportunities and challenges for students in an online seminar. Journal of Education for Library and Information Science, 57(4), 271-282. https://doi.org/10.3138/jelis.57.4.271


American Library Association, Member • Academic Library Association of Ohio (ALAO), Member • Association for Library and Information Science Education (ALISE), Member • Ohio Library Council, member


  • Distinguished Advising Award, College of Communication and Information, Kent State University (2014)