SERVICES | Office of Student Conduct | Kent State University

STUDENT MEDIATION SERVICES (SMS)

Services Offered:

Mediation

A confidential process in which an impartial third party provides communication support for two or more people.  The people involved in the process dertermine their own outcome.

Good for: roommate disagreements, damaged friendships, relationship issues, etc.

Facilitation

A confidential process in which an imparial third party supports a group to improve communication and/or manage group process.

Good for: student organizations, group projects, etc.

Conflict Coaching

A confidential process in which a conflict coach works one-on-one with a person to improve their ability to handle conflicts, disagreements, and tensions.

Good for: anyone experiencing conflct, someone facing a new challenge, or someone who feels as though they've tried everything they possibly can and are unsure what to do next.

training

Student organizations as well as informal groups of students can seek personalized trainings to learn valuable techniques in conflict management, deescalation, etc.

Good for: people who want to improve themselves personally and professionally.  Good resume-builder.