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On Dec. 11, Microsoft will begin moving Kent State University Exchange email accounts to a new, updated version of Office 365. This upgrade will provide Kent State faculty and staff members with expanded online features while maintaining the current features of the Outlook desktop client. With the Office 365 upgrade, you will receive: A new, streamlined Web interface A Web interface optimized for tablets and mobile devices  Enhanced connectivity to social networking accounts, such as LinkedIn  A new mobile app for iPhone and iPad — Android coming soon!  Off...

You get an email from Kent State University, apparently, saying your mailbox has exceeded its storage limit set by your administrator. In order to receive new mail, it states you must re-validate your account. You click on the link, fill out the information requested, including your password and you go about your day. You haven’t done a thing wrong, and your information is safe with the university, right? Wrong. On Oct. 14, a fraudulent email was sent to a large portion of Kent State employees and students. The email, which appeared to be from the university, was sent by an unauthorized th...

Information Services has launched several new initiatives to improve communication and collaboration tools used across the university.  One of these initiatives, the transition of faculty and staff Exchange email accounts to the cloud-based Office 365 Exchange email, is designed to provide improved functionality of the web email access/service with significant cost savings. It also includes numerous safeguards to protect user data and ensure that communication and collaborative services are highly secured at all levels. The problem was how to communicate the changeover and help users exp...

During the fall 2011 semester, Information Services found that Kent State students in Kent Campus residence halls often had questions about their computers or other technology devices and needed personal help.  IS was faced with the task of creating a new support team on campus to assist students late at night. Options The students could access 24/7 phone or online technology help, but many students needing help were freshmen and sophomores, perhaps new to campus life who were intimidated by trying to resolve their problem over the phone or with an online support request. Solutio...