Interpersonal Communication

The Center for Corporate and Professional Development

How many times after a difficult conversation with someone have you thought: “Why didn’t I say what was really bothering me?” “The other person had me so mixed up that I lost track of what we were talking about.” “Why can’t I ever keep my emotions under control?” If you have ever experienced one of these thoughts, you are not...

The Center for Corporate and Professional Development

One of the most powerful communication tools you possess is your nonverbal language, or body language. Yet all too often people are too busy to pay attention to what their actions say about them. What others see/feel/experience in action guides their interpretation of your personal style. Be mindful of the delicate interplay between verbal and...

The Center for Corporate and Professional Development

If we want to communicate with influence we need to forget the Golden Rule - “Treat others as you would like to be treated.” Of course we all want to be treated with dignity and respect; that is a given. But beyond that, it is important not to approach or communicate with others in the way we like to be treated, but approach them in the way...

The Center for Corporate and Professional Development

Research shows that people would rather talk with someone nice over someone knowledgeable. Think about that for a moment. Can you remember a time in your career that you knew the person who had the answer to the question you had, but they weren’t very nice; so instead you asked around among the people you liked, hoping they had the answer you...

Have you ever been frustrated by the detailed answer someone gave you to a simple question? Today’s society values brevity. People send short but frequent text messages to update others on their whereabouts and happenings. Few people listen to an entire State of the Union Address, but instead prefer to be informed later by the summary sound bites...

The Center for Corporate and Professional Development

Have you ever been around people who say whatever they think without any consideration for the appropriateness of their remarks? Perhaps you finally decided to approach them about their lack of tact, but received the response: “That’s just the way I am. People need to get used to me.” Contrary to what most people think, communication style...