Coaching Accountability for Impact on People and Results

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The balance between productivity and work relationships is the key to team success. When people choose difficult behaviors that inhibit a culture of accountability, this balance can be challenging to maintain. For example, the most productive employee may regard work relationships as being irrelevant to success. Or, the resistor-to-change may spread negativity within the work environment. In today’s empowered work environment, leaders must encourage employee accountability for behavior that positively impacts customers, team members and any other person with whom an employee interacts, as well as behavior that impacts results.

  • Identify Behaviors that Avoid Accountability
  • Overcome Common Reasons for not Coaching People with Difficult Behaviors
  • Identify Difficult Behaviors that Create a Negative Impact on Others
  • Tie Interpersonal Skills to Performance Competencies
  • Develop Strategies for Interacting More Effectively with People who Consistently Exhibit Difficult Behaviors
  • Develop Specific Action/Performance Plans for Coaching Resistance to Change in Interpersonal Behavior

We can tailor this program and deliver it on-site or virtually for your employees and leaders.



Deborah Easton Deborah Easton

Kent State facilitator Deborah Easton has been a communications coach for 30 years, and provides audiences with practical and effective advice for communicating with colleagues, customers and direct reports. 

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"Materials, topics and breakout sessions were impactful and carefully constructed to promote effective training."

Nick Dunlap, Business Unit Manager, Aero Fluid Products