Effective Listening Skills

This program will assist participants in determining their strengths and areas of opportunity for improvement in their listening.

  • Good Listening Requires a Response
  • What response style listener are you?
  • The Five Listening Response Styles
  • Active Listening
  • Analytical Listening

This eight-hour program is targeted for all associates in an organization.

We can tailor this program and deliver it on-site for your employees and leaders.

Discuss Your Objectives


Deborah Easton Deborah Easton

Kent State facilitator Deborah Easton has been a communications coach for 30 years, and provides audiences with practical and effective advice for communicating with colleagues, customers and direct reports. 

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“Great program! I would take more classes from Deborah.”

Kim Riesinger, POSR District Analyst,
American Greetings