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Effective Listening Skills
This program will assist participants in determining their strengths and areas of opportunity for improvement in their listening.
- Good Listening Requires a Response
- What response style listener are you?
- The Five Listening Response Styles
- Active Listening
- Analytical Listening
This eight-hour program is targeted for all associates in an organization.
We can tailor this program and deliver it on-site for your employees and leaders.
Kent State facilitator Deborah Easton has been a communications coach for 30 years, and provides audiences with practical and effective advice for communicating with colleagues, customers and direct reports.
“Great program! I would take more classes from Deborah.”
Kim Riesinger, POSR District Analyst,