Where do I send students for Tech Help?

If your students have technical problems, they can contact TechHelp by either submitting a Support Ticket or get help via Live Chat with support staff. They can also call 24 hours a day, 7 days a week at 330-672-HELP.

Students may also email keeponlearning@kent.edu for any other issues.

Have a student that has tech needs?

The University has provided funds for students in need of technology thru the emergency grant fund. Please direct students to the COVID-19 Emergency Resources page.

What do I do if my students don’t have a computer?

Most students have access to email through their phones, so be sure to reach out to them through email. Phone calls are also an option. There is a mobile phone app for Blackboard Learn. Information for students about using the app is on the Keep On Learning site. The app is most useful for email, accessing content, videoconferencing, and discussion threads. Complicated written assignments are difficult for students to submit by typing on a phone. There are creative solutions such as written assignments that can be photographed and attached to the assignment tool.