Counseling Services: Frequently Asked Questions

Is there a cost for services?
Counseling services are completely free to students.

What does confidentiality mean?
When we say that your sessions and information is confidential, it means that it stays completely private. Unless you sign a written release, no one (not faculty, staff, other students, friends, family, or people from the community) can call to find out if you come to Counseling Services or anything that you talk about in sessions. However, there are limits to confidentiality for safety reasons. If there are concerns that you are a risk for harming yourself or someone else, this confidentiality may be broken in order to keep you and others safe.

I'm not sure that I want to set up appointments. Can I still come in and talk to someone?
Absolutely! If you are unsure if you want or need appointments, still make contact and counseling services will set up a time to meet informally with you to discuss what is going on to help figure out what services may best fit what you are looking for.

What if I feel I can't wait for an appointment?
If you are on campus and feel you cannot wait, come to the Counseling Services Office and staff will work to meet with you immediately if you are in crisis or there is an emergency. If it is after hours or the office is closed, call 911 or the Help Network of Northeast Ohio 24-Hour Helpline at 1-800-577-7849.

Counseling Services