Reflecting

In this final of three sections, you will reflect upon your experiences in this microcredential.

Required Resources: If you are new to writing reflections, or this is your first microcredential, please visit one of the additional resources.

Additional Resources:

Implementing

In this second of three sections, you will identify gaps in your communication level and create an implementation plan to improve your communication soft skills.

Required Resources:

SHRM (Society for Human Resource Management)

  • Behavioral Competency #8: Communication
    • Key Behaviors:
      • Providing clear, concise information to others in verbal, written, electronic, and other communication formats for public and organizational consumption.
      • Listening actively and empathetically to the views of others.
      • Delivering critical information to all stakeholders.
      • Seeking further information to clarify ambiguity.
      • Providing constructive feedback effectively, treating it as a developmental opportunity.
      • Communicating proactively.
      • Ensuring effective communicat

Important Terms

  • Communication- ability to effectively exchange information with stakeholders.
  • Effective communication- understanding the message, the audience, and how it is perceived. This also includes circumstances surrounding the communication and adjusting for context.
  • Non-verbal communication- Awareness of body language. Examples include facial expressions, gestures, and body language.
  • Tone- Awareness of volume, projection, intonation, and word choice when speaking.
Subscribe to