What happens if travel must be cancelled, either by the employee, department, or event?
The traveler can cancel their trip themselves if they booked it in Concur Travel. If they booked it with a CBT Travel Advisor, they would just call and ask for it to be cancelled. All cancellations should go through Concur travel or CBT. Do not call the airlines directly as CBT will not be able to capture that information in their system since they did not do the cancellation. When a ticket is cancelled it will turn into an unused ticket and will be managed in AirBank. If the ticket happens to be refundable, CBT will make sure it gets refunded.
I booked travel, but need to cancel. It’s been less than 24 hours; can I get my associated CBT fees credited?
Fees are not waived for cancellations within 24 hours. However, many airlines offer no fees to change a reservation.
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