Yes. Your health plan will cover you when you are abroad, but you need to take action too. When you receive medical treatment in another country, you may be asked to pay for the service at the time it is rendered. To receive reimbursement for medical treatment (emergency or non-emergency) received outside the United States, you must call AXA Assistance, Medical Mutual's travel assistance coordinator.
You can reach AXA Assistance by calling (800) 207-9912, toll free, or (630) 616-4573, collect. In the event of an Emergency Medical Condition where it is not possible to call AXA Assistance prior to, or during, the course of your emergency treatment in a foreign country, you may submit the claim to Medical Mutual directly for reimbursement. If you need to submit the claim directly to Medical Mutual, be sure to obtain an itemized bill from the Provider at the time of service, with the bill translated into the English language and dollar amounts converted to the current rate of exchange. No coverage or reimbursement is available for non-Emergency Medical Conditions that are treated in a foreign country, unless you receive prior approval from AXA Assistance. In addition, all services rendered must be eligible for coverage in accordance with the benefits described in your plan.
Visit Medical Mutual's AXA Assitance page to learn more.
For questions about your plan or benefits, please contact a Medical Mutual representative at (800) 382-5729 (TTY/TDD 711 for hearing impaired). For general questions regarding your employee benefits, you may contact the Employee Benefits Office at 330-672-3107 or benefits@kent.edu or you can visit our website at https://www.kent.edu/hr/benefits.
*Edited 7/27/2022 to include direct link to AXA information at MMO.