Management
Management Certificate - 6 Days
Achieve a higher level of skills and gain important credentials to promote excellence in the organization. Invest in the Certificate of Management to get top-quality programs with practical content that applies immediately on the job.
These programs can be taken individually or as part of the certificate.
To register, call Mona Zink at 330-244-3508 between 8 a.m. and 4:30 p.m.
A PLAN FOR CHANGE - 1 DAY
Ned Parks
The ability to engage employees in change is rapidly becoming a key determinant of business success. Your leaders need a clear understanding of the factors involved, so they can take action and lead change effectively. Organizations, divisions or teams that want to increase the return on investment for change initiatives can use this program to build a shared language and collective insights into what it takes to bring people on board. This program provides a platform for:
- Sharing experiences of change processes
- Applying theoretical models for organizational change
- Deepening participants’ understanding of the human side of change
Participants will walk out with a plan for the change they are working on!
COACHING ACCOUNTABILITY - 1/2 DAY
Deborah Easton
In empowered team environments, managers must support staff in developing accountability for innovation, creative problem-solving and effective performance. This workshop uses demonstrations, self-analysis and group discussion to:
- Identify various behaviors that indicate resistance to change
- Teach effective skills and communication styles to diffuse resistance to change
- Develop an action plan to overcome resistance to change
COACHING GENERATIONS WORKING TOGETHER - 1 DAY
Deborah Easton
There are five generations of employees in today’s workplace, creating unprecedented diversity issues and the potential for workplace conflict. Each generation has a unique definition of good customer service, job satisfaction and work ethic, and offers diverse job assets. These varied perspectives create differing motivations, communication styles and expectations of colleagues and managers. If you hire, supervise or motivate employees from different generations, this program will provide the skills you need to communicate with and coach this highly diverse workforce.
Presented by the facilitator in the costume and communication style of each generation, participants will learn:
- Workplace needs, expectations and motivators of each generation
- The unique contributions and talents possessed by each generation
- What motivates each generation
- How to tailor communications to meet generational expectations
DiSC: KEYS TO IMPROVED COMMUNICATIONS - 1/2 DAY
Ned Parks
Seventy-five percent of Fortune 500 companies utilize the DiSC Assessment to improve professional communications and build stronger, more productive teams. In less than 30 minutes, you will be able to identify your areas of strength and areas of development and then go on to learn and practice effective communication strategies you can apply immediately. During this session, participants will:
- Identify your personal style using the DiSC® profile
- Improve your communications with peers, subordinates, clients, friends and supervisors
- Learn to read others style and connect with them
- Develop effective communication strategies for different styles
EFFECTIVE DECISION MAKING - 1 DAY
Philip Kim, D.Sc.
In today’s business environment, the impact of a poorly-made decision can have far-reaching financial and professional consequences. This program utilizes group activities, movie clips, real-world examples and team case studies to:
- Analyze decision-making processes and identify beneficial as well as detrimental aspects
- Improve decision-making skills on the job
MANAGING DISCIPLINE - 1 DAY
Scott Tackett
Organizations and leaders that manage discipline effectively experience increased cooperation among team members, positive relationships and an open, collaborative culture. Upon completion, participants will be able to:
- Identify the difference between punishment and discipline
- Focus on the performance issue and not the person
- Identify how discipline fits into an entire organization’s philosophy
- Utilize effective front-line management strategies
MOTIVATING EMPLOYEES - 1 DAY
Scott Tackett
Have you found what works to motivate your employees for improved performance? Participants will:
- Learn about the many motivational options beyond increased pay
- Identify which rewards work best in what types of circumstances
- Review theories of motivation and apply these theories to real-world situations
- Discuss and share ideas that impact employee performance
