Special Topics & Webinars
Special Topics are held on a demand basis and may be canceled due to low enrollment.
Special Topics Registration
Call Mona Zink at 330-244-3508 between 8 a.m. - 4:30 p.m.
SPECIAL TOPIC: CRUCIAL SKILLS FOR CREW LEADERS
Facilitator – Diane Helbig
Wednesday, May 8, 2019
8:30 a.m. - 12:30 p.m.
$195
Crew leaders succeed when they have a system they can implement on a consistent basis to ensure performance and productivity are realized. Three aspects of crew leadership – goals, empowerment, and communication – work in harmony to ensure not only shift success, but company success. Crew Leaders will learn how the goals of the company and the goals of the workers intersect as well as how to communicate in ways that engage commitment of the crew. Participants will:
- Learn how company, department and individual goals support each other
- Discover the impact of communication styles including tone, words, and intention
- Determine the best way to get the crew to buy-in to a performance plan on a daily basis
- Leave with a plan they can implement and monitor for effectiveness
COMPLIMENTARY WEBINAR: RESILIENCE-THE SCIENCE OF BOUNCING BACK
Facilitator – Renee Romine
Wednesday, May 8, 2019
10 - 11 a.m.
Complimentary
Heartmath Institute defines resilience as the capacity to prepare for, recover from and adapt in the face of stress, adversity, trauma or challenge. Does any of this describe you? Join Renee Romine, Director of Training and Organizational Development at Kent State University, to explore ways to manage emotions to sustain good health, optimal function and resilience.
SPECIAL TOPIC: LEADERSHIP ESSENTIALS CERTIFICATE - 2 days
Facilitators – Dr. Phil Kim, Dr. Kay Potetz, Kristy Frieden, Lisa Waite
Tuesday, May 21 and Wednesday, May 22, 2019
8 a.m. - 4:30 p.m.
$690
Have you completed training programs that give you foundational skills and now find yourself asking, “What next?” Obtain higher level skills and gain important credentials that promote leadership excellence in the organization by investing in our Leadership Essentials Certificate. Get top-quality programs with practical content that immediately transfers to the workplace.
THE EMOTIONALLY INTELLIGENT LEADER
Facilitator - Phillip Kim, Ph.D.
Emotional intelligence (EI) has become a popular topic within organization development. However, there has been limited practice in how this relates practically to a company and specifically how to develop leaders within the organization. Understanding EI is vital in developing critical competencies such as self-awareness, intrinsic motivation, empathy and social skills. Upon completion of this training, participants will learn how to incorporate Emotional Intelligence skills to improve performance in:
- Personal Development
- Building Relationships
- Change Management
- Decision-Making
- Participative Management
- Work-Life Balance
MOTIVATING STAFF THROUGH APPRECIATIVE INQUIRY
Facilitator – Kay Potetz, Ph.D.
Appreciative Inquiry (AI) emerged from the research of David Cooperrider at Case Western Reserve University in Cleveland. It is a collaborative, strengths-based approach to personal and organizational development that is proving to be highly effective in thousands of organizations around the world. Appreciative Inquiry builds on the best of “what is” and leads to lasting, sustainable change. If your current methods of employee motivation are less than successful or lead to only short-term changes, this program is for you. At the end of the program, participants will be able to:
- Discuss the changes in the workforce and their effect on motivation
- Recall and analyze traditional approaches to motivation
- Discuss the mental locks that prevent us from being creative
- Describe expectancy theory and equity theory
- Explain Appreciative Inquiry and its relationship to motivation
- List applications of Appreciative Inquiry in motivating staff
WHAT'S PREVENTING YOUR TEAM'S SUCCESS? OVERCOMING CRITICAL DYSFUNCTIONS
Facilitator - Kristy Frieden
Based on Patrick Lencioni’s book, The Five Dysfunctions of a Team, this session will help participants build healthy, productive teams by identifying strategies to overcome the critical five dysfunctions- absence of trust, fear of conflict, lack of commitment, avoidance of accountability and inattention to results. At the conclusion of this workshop, participants will be able to:
- Identify each of the five dysfunctions that prevent team success
- Apply specific strategies to assist teams in becoming more effective
ON YOUR MARK, GET SET, LEAD
Facilitator - Lisa Waite
How can I follow if you don’t lead?
This program showcases insights, best practices and compelling tools for growth as visionaries, mentors, coaches and stewards from today’s most recognized leaders (Chapman, Cathy, Mayer, Sinek), plus timeless pearls of wisdom from authorities like Drucker, Disney, Maxwell, and Welch. Participants leave with a renewed sense of commitment to clients and employees. Participants will explore:
- Leading by example to influence and instill success in others
- Defining ways of building a culture to drive loyalty and productivity
- Establishing new benchmarks for involvement and accountability
- Creating communication principles that support a people-centric culture
- Practicing the benefits of becoming a listening leader
SPECIAL TOPIC: SUPERVISORY BOOT CAMP
Facilitator - Faith Sheaffer-Polen
Friday, May 24, 2019
8:30 a.m. - 4:30 p.m.
$345
Do your first-time and front-line supervisors have the skills and training they need to be successful in their new roles? This full-day Supervisory Boot Camp can help. Participants will:
- Learn the five basic management functions and three critical skills needed to succeed
- Receive clarification of their new role and the new responsibilities and accountabilities to their team, peers, managers, and organization
- Complete a SWOT analysis for the organization and for their team
- Identify how a supervisor must think, what they must say, and how they must behave
- Review Federal and State Employment Laws and how they impact a supervisor's daily work
SPECIAL TOPIC: CRUCIAL SKILLS FOR CREW LEADERS
Facilitator – Diane Helbig
Thursday, May 30, 2019
8:30 a.m. - 12:30 p.m.
Location: Heartland Point, 200 N. Main St., Orrville, OH 44667
$125 (special introductory rate)
Crew leaders succeed when they have a system they can implement on a consistent basis to ensure performance and productivity are realized. Three aspects of crew leadership – goals, empowerment, and communication – work in harmony to ensure not only shift success, but company success. Crew Leaders will learn how the goals of the company and the goals of the workers intersect as well as how to communicate in ways that engage commitment of the crew. Participants will:
- Learn how company, department and individual goals support each other
- Discover the impact of communication styles including tone, words, and intention
- Determine the best way to get the crew to buy-in to a performance plan on a daily basis
- Leave with a plan they can implement and monitor for effectiveness
SPECIAL TOPIC: EFFECTIVE PRESENTATION SKILLS
Facilitator – Deborah Easton
Tuesday, June 4, 2019 (8:30 a.m. – 4:30 p.m.) and
Wednesday, June 5, 2019 (8 a.m. – 4:30 p.m.)
$540
NOTE: Participants will attend the full day on Day 1. Participants will attend four hours on Day 2 (morning or afternoon to be determined on Day 1)
Listeners demand a well-prepared message that is dynamically presented. This is true for presentations to large or small groups within the organization, audiences outside of the organization, training classes, or information-sharing meetings. In today’s team-emphasized environment, listeners also expect to participate in the presentation, requiring an interactive and conversational style from the presenter. This program provides new methods for presentation preparation and delivery and provides the essential opportunity for participants to be coached in a live audience situation, maximizing the unique presentational style of each participant. Participants will:
- Learn new techniques for adapting to the demands of diverse audiences
- Develop concise, organized messages with less preparation time
- Incorporate memorable examples to enhance listener comprehension and retention
- Practice managing the unique challenges of interactive presentations
- Add audience-involving techniques to encourage participation
- Utilize visual media to enhance, not distract from, the speaker’s message
- Learn new strategies for achieving listener “buy-in”
- Enhance one’s own unique speaking style
- Practice dynamic delivery techniques
- Handle Question-Answer sessions with poise
SPECIAL TOPIC: MAKE YOUR LEARNING LIVELY!
Facilitator - Faith Sheaffer-Polen
Friday, June 7, 2019
8:30 a.m. - 12:30 p.m.
$195
Whether you are tasked with training one-on-one or in front of groups of learners, it is critical that you understand how to engage learners and avoid death by lecture and PowerPoint lethargy. The benefits of attending this session include learning and sharing ways to involve learners in quick, easy, fun and memorable ways before during and after the training session, increase learner's enthusiasm for complex, dry or technical content, enjoying your training role even more than you currently do! Participants will:
- determine the purpose of training
- identify the four (4) learning styles and review the basics of how the brain learns best
- demonstrate how to build more physical movement into training sessions (sitting is the new smoking!)
- practice methods of letting the learners talk more and the trainer talk less (WHAT?)
- brainstorm ways to build engagement in technical, complex training (eliminate snoring!)
- learn creative ways to divide learners into small groups (no counting off!)
SPECIAL TOPIC: EXCELLING AT EXCEL
Facilitator - Ted Younessi
Wednesday, July 24, 2019
8:30 a.m. - 4:30 p.m.
$295
Everyone is familiar with Excel, but how many actually “know” Excel? This course is designed to help beginning and avid users learn new tips and features in Excel. Participants will:
- Become familiar with spreadsheet terminology and the fundamental concepts of Microsoft Excel (including identifying Excel window components, navigating worksheets, and downloading templates)
- Learn the basics of entering and editing text, values, and formulas, and how to save workbooks in the native Excel format, as well as in other formats
- Learn how to move and copy data and formulas, how to determine absolute and relative references, and how to work with ranges, rows, and columns
- Learn how to use simple functions, and how to easily apply formatting techniques to worksheet data
- Create and modify charts, and work with graphics
- Learn how to review workbooks for spelling errors, modify page setup, and print worksheets.
This course focuses on the skills “real users” need to be productive immediately in Microsoft Excel. Our instructor is great at modifying the training to best suit “participant needs,” so participants can ask plenty of questions and get the answers they need.
COMPLIMENTARY WEBINAR: COMMUNICATING ACROSS GENERATIONS
Facilitator – Renee Romine
Wednesday, Aug. 21, 2019
10 - 11 a.m.
Complimentary
Do you communicate well with people outside your age group? Join Renee Romine to find out how to manage communication across generations by first learning about the four generations in the workforce. Knowledge about each generation will give you a general understanding about each group's frame of reference and help you interact more effectively.
SPECIAL TOPIC: LEADING VIRTUAL TEAMS
Facilitator - Loretta Harland, PMP
Wednesday, August 21, 2019
8:30 a.m. - 4:30 p.m.
$345
In today’s workspace, it is common to have team members who are in different locations - perhaps working from home, spread around the country or even around the globe. In this full-day leadership program we discover ways to achieve success while leading teams with members who rarely, if ever see each other ‘in person’. Participants will:
- Discover ways to adapt their leadership style to a virtual team environment
- Increase skills to develop high performing remote teams
- Use communication tools and techniques to achieve desired goals
- Develop ways to enhance team relationships while building trust and a culture of collaboration
SPECIAL TOPIC: SUPERVISORY BOOT CAMP
Facilitator - Faith Sheaffer-Polen
Friday, Oct. 25, 2019
8:30 a.m. - 4:30 p.m.
$345
Do your first-time and front-line supervisors have the skills and training they need to be successful in their new roles? This full-day Supervisory Boot Camp can help. Participants will:
- Learn the five basic management functions and three critical skills needed to succeed
- Receive clarification of their new role and the new responsibilities and accountabilities to their team, peers, managers, and organization
- Complete a SWOT analysis for the organization and for their team
- Identify how a supervisor must think, what they must say, and how they must behave
- Review Federal and State Employment Laws and how they impact a supervisor's daily work
COMPLIMENTARY WEBINAR: MANAGING CHANGE AND TRANSITION
Facilitator – Renee Romine
Wednesday, Nov. 6, 2019
10 - 11 a.m.
Complimentary
We face change on a daily basis. It is part of our lives at work and at home. Change can be difficult to handle, especially if we are resistant to it. In this webinar, we will explore the Change and Transition Model to addresses the four stages of change (denial, resistance, exploration, and commitment) and how to handle the concerns of each. Participants will learn tips on how to manage change and transition as they:
- Understand how change influences behavior
- Learn and explore the four stages of change
- Apply the Change and Transition Model to accelerate change/transition and increase its likelihood of success