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Deborah Easton

Deborah Easton

Contact Information
Email:
YourTrainingPartner [at] kent.edu

Biography

 

 

Kent State facilitator Deborah Easton has been a communications coach for 30 years, and provides audiences with practical and effective advice for communicating with colleagues, customers and direct reports. Her techniques for one-to-one interactions and group communications provide participants with practical strategies for handling difficult exchanges. Easton adapts every program to the needs of unique organizational cultures and the individual learner. She has partnered with Kent State’s Center for Corporate and Professional Development to provide a broad range of communications skills programs for organizations such as NASA Glenn Research Center, The MetroHealth System, Automated Packaging Systems, Cleveland Clinic, Saint-Gobain Performance Plastics, National Interstate Insurance Company and L’Oreal USA, among many others. Her most requested training topics include Interpersonal Communication Skills, Coaching Soft Skills Competencies, Communicating Performance Expectations Effectively, Coaching Accountability, Effective Listening, Dealing With Difficult Behaviors, Professional Customer Service Communication Skills and Communication Strategies for Generations Working Together.
 
Prior to her work in facilitating professional development with adults, Easton taught communication courses in Kent State University’s Department of Communication Studies, where she supervised 40 instructors of the speech fundamentals program. She also taught in Kent State’s Graduate School of Management. Easton holds a master’s degree in speech communication from Kent State University.

Blog Posts

Are You Defining “Accountability” Correctly?

5 Guidelines for Dealing with Difficult Behaviors

Gen Y, Millennials and Gen Z: Do You Know the Difference?

The #1 Way to Control Emotions During Conflict: Focus on the Issue

Technical ≠ Dull

Power Listening

Presenting a Persuasive Business Case

Answering: “What time is it?” Does Not Require Explaining How to Build a Watch

What is the Impact of Your Communication Style on Others?

Facilitator Programs

Enhancing Interpersonal Communication Skills

Exceptional Service for All Generations

Professional Customer Service Communication Skills

Presenting a Persuasive Business Case

Coaching Accountability for Impact on People and Results

Being an Accountable Employee

Creating an Accountable Culture

Coaching Employee Performance

Coaching Generations in the Workplace

Communicating with Influence for all Associates

Communicating with Influence for Leaders

Communication Strategies for Generations Working Together

Dealing with Difficult Behaviors

Enhancing Interpersonal Communication Skills for all Associates

What Communication Style are You?

Valuing the Customer with Polished Communication Skills

Coping with Difficult Behaviors

Conducting the Performance Appraisal Meeting

Effective Listening Skills

Proven Techniques for Captivating Listeners

Strategies for Leading the Multigenerational Team

The Center for Corporate and Professional Development
Division of University Communications and Marketing

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Administrative Services Building – 2nd Floor, P.O. Box 5190, Kent, Ohio 44242

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800 E. Summit St.
Kent, OH 44242

Contact Us

330-672-3416
YourTrainingPartner [at] kent.edu
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